Service Department Specialist
4 days ago
We are seeking a skilled Service Writer to join our team in Harrisburg, PA. As a Service Writer, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.
Responsibilities:The Service Writer will be responsible for:
- Writing up quotes and pre-approved tickets for the service department
- Tracking progress of quotes sent out
- Verifying, adding, and removing parts on tickets
- Adding notation to tickets for work done
- Opening and closing tickets
- Educating customers about services recommended
- Submitting invoices for POs to customers
- Assisting with answering phone calls promptly
- Interacting with customers and service technicians daily
- Reviewing customer accounts and reporting changes to internal staff
- Contacting customers with changes regarding promised time and time requirements
- Working closely with the Service Manager, Shop Foreman, and the Parts Department
- Evaluating and determining if work being done or requested is warrantable
- Ordering parts for the service department from Cummins
- Scheduling Cummins work when necessary
To be successful in this role, you will need:
- Previous service writing experience required
- Proven experience in sales, customer relations, and dealership experience required
- Excellent customer service skills
- Problem-solving and listening skills
- Ability to resolve conflicts in a calm manner
- Solid computer skills and industry-specific software
- Truck parts and service background preferred
- Basic accounting skills
- Warranty knowledge and factory communication helpful
We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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