Service Department Specialist

4 days ago


Harrisburg, Pennsylvania, United States Yard Truck Specialists, Inc. Full time
About the Role:

We are seeking a skilled Service Writer to join our team in Harrisburg, PA. As a Service Writer, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.

Responsibilities:

The Service Writer will be responsible for:

  • Writing up quotes and pre-approved tickets for the service department
  • Tracking progress of quotes sent out
  • Verifying, adding, and removing parts on tickets
  • Adding notation to tickets for work done
  • Opening and closing tickets
  • Educating customers about services recommended
  • Submitting invoices for POs to customers
  • Assisting with answering phone calls promptly
  • Interacting with customers and service technicians daily
  • Reviewing customer accounts and reporting changes to internal staff
  • Contacting customers with changes regarding promised time and time requirements
  • Working closely with the Service Manager, Shop Foreman, and the Parts Department
  • Evaluating and determining if work being done or requested is warrantable
  • Ordering parts for the service department from Cummins
  • Scheduling Cummins work when necessary
Requirements:

To be successful in this role, you will need:

  • Previous service writing experience required
  • Proven experience in sales, customer relations, and dealership experience required
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Ability to resolve conflicts in a calm manner
  • Solid computer skills and industry-specific software
  • Truck parts and service background preferred
  • Basic accounting skills
  • Warranty knowledge and factory communication helpful
What We Offer:

We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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