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Outbound Sales Specialist

2 months ago

Meridian, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
Job Overview

Wickstrom Plumbing, Heating & Cooling is seeking a dedicated Outbound Sales Specialist to join our dynamic team. As one of Idaho's leading home service providers, we are committed to delivering exceptional service and fostering career growth for our employees.


Position Summary:

The Outbound Sales Specialist plays a crucial role in enhancing customer engagement through phone-based outreach. This position focuses on following up with potential clients, addressing their needs, and converting estimates into sales.


Key Responsibilities:
  • Conduct outbound calls to follow up on unsold estimates and promote available services.
  • Engage with existing customers to inform them about current promotions and offerings.
  • Assist in scheduling services for customers enrolled in Family Maintenance Plans.
  • Perform “happy calls” to ensure customer satisfaction and gather feedback on services rendered.
  • Maintain accurate and up-to-date customer records in the database.
  • Support the sales team by effectively communicating with department managers and staff.

The ideal candidate will thrive in a fast-paced environment, demonstrating a strong commitment to achieving goals while providing top-notch customer service.


Essential Skills:
  • Strong leadership and customer service abilities.
  • Excellent multitasking skills and organizational capabilities.
  • Ability to meet or exceed sales targets.
  • Effective communication and reporting skills.
  • Accountability and ownership of responsibilities.
  • Willingness to learn and adapt to new software tools.

Daily Activities:
  • Make outbound calls to convert estimates into sales.
  • Contact existing customers to promote new services.
  • Manage service agreements and ensure customer files are updated.
  • Respond to customer inquiries and provide timely updates on service status.

Job Type: Full-time
Compensation: $20.00 per hour plus performance-based incentives
Benefits:
  • Simple IRA with matching
  • Health and dental insurance
  • Flexible scheduling
  • Paid time off and holidays
  • Profit sharing and vision insurance

Work Environment:
This position requires in-person engagement with the team and customers, fostering a collaborative atmosphere to achieve shared goals.