Front Office Representative

5 days ago


Virginia Beach, Virginia, United States Staff My Agency Full time
Front Office Team Member

We are seeking a highly motivated and customer-focused Front Office Team Member to join our team at Staff My Agency. As a Front Office Team Member, you will play a critical role in providing exceptional service to our customers and ensuring a positive experience for all who interact with our agency.

Responsibilities:
  • Provide product and service information to customers, resolving any issues that may arise in a timely and efficient manner.
  • Manage incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Handle customer complaints and provide solutions and alternatives in a timely manner, following up to ensure resolution.
  • Maintain accurate records of customer interactions and process customer accounts in a timely and efficient manner.
Requirements:
  • Ability to obtain a Property & Casualty license
  • Ability to obtain a Life & Health license
  • Strong phone handling skills and active listening
  • Comfortable making outbound calls
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
What We Offer:
  • Competitive base pay plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth opportunities

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you



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