Front Office Team Lead

5 days ago


Virginia Beach, Virginia, United States Sentara Full time
Job Summary

The Front Office Team Lead plays a crucial role in supporting business and clerical operations within the practice. As a subject matter expert for all front-end operations, this individual collaborates with the Practice Manager and Assistant Practice Manager to ensure the practice runs efficiently and effectively.

Responsibilities include attending meetings and training for all front-end related work, revising physician schedules, preparing departmental statistics, and other clerical-related duties as determined by the practice manager. The ideal candidate will educate and support employees with clerical and front-end process and workflows, act as a SME for new process rollouts, and perform special work assignments as needed.

This role requires strong leadership and communication skills, with the ability to take initiative and implement new processes independently. The Front Office Team Lead will serve as a role model for the clerical team and subject matter expert in clerical areas.

Qualifications
  • High School Diploma or equivalent required
  • At least 3 years of Customer Service/Medical office experience required
  • 2 years of college education or equivalent preferred
  • 1 year of Supervisory experience preferred
Benefits

Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more. Plus, Sentara just added MORE benefits that support your and your family's needs. Ask about our Student Debt Program

For more information about our employee benefits click Benefits - Sentara

About Sentara

Sentara is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.

We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.

Keywords: Team Lead Front Office, Front Office, Outpatient Rehab Therapy, Monster, Talroo-Allied Health, Indeed



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