Front Office Representative

6 days ago


Minneapolis, Minnesota, United States Choice Hotels Full time

Job Summary

The Front Office Representative is responsible for providing exceptional guest service in a fast-paced hotel environment. This role requires a strong ability to multitask, work independently, and as part of a team to ensure 100% guest satisfaction.

Key Responsibilities

  • Process guest arrivals and departures, ensuring a seamless experience
  • Handle guest complaints and concerns in a timely and professional manner
  • Work with other departments to arrange for services requested by guests
  • Stay current with hotel developments and communicate with management and other shifts
  • Encourage up-selling of guest accommodations and promote hotel amenities
  • Process customer credit and maintain confidentiality of guest information

Requirements

  • Minimum one year of hotel front desk experience or customer service environment
  • Experience in Opera system preferred
  • Strong verbal, written, and interpersonal skills
  • Ability to work a flexible schedule, including holidays and weekends

Physical Demands

  • Ability to stand, stoop, or bend for entire shift
  • Ability to lift up to 20 pounds

About Choice Hotels

Choice Hotels International is a leading lodging franchisor in the world, with over 7,400 hotels in 45 countries and territories. Our diverse portfolio of 22 brands enables us to meet travelers' needs in more places and for more occasions. We are committed to providing exceptional guest service and creating a positive work environment for our associates.



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