IT Support Specialist

3 weeks ago


Fort Smith, Arkansas, United States Abb Holdings Inc Full time

Job Summary:

Abb Holdings Inc is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first-level contact and problem resolution for all users with hardware, software, and network issues in a diverse user environment. This includes troubleshooting and performing root-cause analysis for resolving problems that have multiple dependencies, installing and configuring desktops, laptops, tablets, peripherals, and other hardware for end users, and maintaining virtual servers.

Key Responsibilities:

Provide first-level contact and problem resolution for all users with hardware, software, and network issues in a diverse user environment
Work with team members in troubleshooting and performing root-cause analysis for resolving problems that have multiple dependencies
Install and configure desktops, laptops, tablets, peripherals, and other hardware for end users
Maintain virtual servers
Support users as a liaison with other internal support staff
Ensure data backups are being performed
Support telephone systems
Requisition computer equipment to support plant operations and advise on software and hardware upgrades
Supports Lean Flex Flow initiatives

Qualifications:

Currently enrolled in a bachelor's degree program in Computer Science, Computer Engineering, or Information Systems, within the United States
Must have reliable transportation to and from the worksite
Must be legally authorized to work in the United States without company sponsorship now and in the future
Utilize critical thinking skills to analyze complex situations and develop strategic solutions
Effectively organize and prioritize tasks to meet deadlines
Demonstrate the ability to handle multiple tasks simultaneously without compromising quality
Collaborate with team members to convey ideas, share information, and provide updates on project progress



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