Client Service Manager

1 week ago

Fort Smith, Arkansas, United States Gallagher Full time
About the Role

Gallagher is seeking a highly skilled Client Service Manager to join our team. As a Client Service Manager, you will be responsible for delivering exceptional service to our clients by actively managing client accounts. You will work closely with our sales team to ensure client satisfaction and provide leadership to our Client Service Associates. Your strong business acumen and dedication to service will help create depth in our client relationships.

Key Responsibilities
  • Manage complex accounts with a strong focus on self-funded, fully insured, and level-funded business.
  • Utilize Gallagher's resources and tools to create effective client deliverables.
  • Support the employee benefits Client Service Cycle to ensure a seamless renewal process.
  • Resolve service-related issues independently and know when to elevate concerns to other client service team members, consultants, and/or practice area consultants for more targeted responses.
  • Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop client presentations.
  • Cross-solve with clients to communicate resources available within Gallagher that we may not currently provide.
  • Guide and support new hires and account associates.
  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
Requirements
  • Bachelor's degree with 3+ years client service and/or claims management experience.
  • OR High School degree/GED with 8+ years client service and/or claims management experience.
  • Producer's License.
  • Ability to travel up to 25% of the time.
  • Proficiency in Microsoft Office.
  • Appropriate licensing as required.
Preferred Qualifications
  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
Behaviors
  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills.
  • Comfortably engages others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.

  • Client Service Manager

    20 hours ago

    Fort Smith, Arkansas, United States Gallagher Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at Gallagher. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.Key ResponsibilitiesManage complex client accounts,...

  • Client Service Manager

    4 weeks ago

    Fort Smith, Arkansas, United States Gallagher Full time

    About the RoleWe are seeking a highly skilled Client Service Manager to join our team at Gallagher. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesManage complex client accounts, including self-funded, fully insured, and...

  • Client Relationship Manager

    1 month ago

    Fort Smith, Arkansas, United States Simmons Bank Full time

    Job DescriptionAt Simmons Bank, we are seeking a highly motivated and customer-focused Relationship Banker to join our team. As a Relationship Banker, you will play a critical role in building and maintaining strong relationships with our clients, providing expert financial solutions to meet their unique needs.Key Responsibilities:Client Relationship...

  • HVAC Service Technician

    23 hours ago

    Fort Smith, Arkansas, United States National HVAC Service Full time

    Job OverviewAs a Commercial HVAC Service Technician with National HVAC Service, you will play a critical role in ensuring the smooth operation of commercial, industrial, and mission-critical buildings. Your expertise will be essential in diagnosing and repairing equipment and systems, providing exceptional customer service, and working collaboratively with...

  • Relationship Banker I

    1 month ago

    Fort Smith, Arkansas, United States Simmons Bank Full time

    Job DescriptionAt Simmons Bank, we are seeking a highly motivated and customer-focused Relationship Banker to join our team. As a Relationship Banker, you will play a critical role in building and maintaining strong relationships with our clients, providing expert financial solutions to meet their unique needs.Key Responsibilities:Client Relationship...

  • Travel Cath Lab Technologist

    2 days ago

    Fort Smith, Arkansas, United States HealthEcareers - Client Full time

    Job Title: Cath Lab TechnologistGenie Healthcare is seeking a skilled Cath Lab Technologist to join our team for a travel assignment in Fort Smith, Arkansas.This is a 13-week contract with a 40-hour workweek, offering a competitive pay package and tax-free stipend.About the JobSpecialty: Cath Lab TechnologistDiscipline: Allied Health ProfessionalShift: 8...

  • Customer Service Representative

    5 minutes ago

    Fort Smith, Arkansas, United States BHC Insurance Full time

    Job OpportunityWe are seeking a skilled CSR Assistant to join our Benefits Division. This role will involve collaborating with Client Service Professionals and Account Managers to process daily workflow, create proposals and presentation packets, and manage customer data. The Benefits Department is a dynamic environment that offers opportunities for growth...

  • Customer Service Representative

    2 weeks ago

    Fort Smith, Arkansas, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Flight Support Corporation is a leading global aviation services provider with a strong presence in the industry. As a Customer Service Representative, you will play a vital role in ensuring the success of our fixed base operations (FBOs) by providing exceptional customer service to our clients.Key ResponsibilitiesCustomer Service:...

  • Audit Manager

    4 weeks ago

    Fort Smith, Arkansas, United States FORVIS Full time

    About the RoleWe are seeking a highly skilled Audit Manager to join our team at Forvis Mazars. As a key member of our assurance services team, you will play a critical role in providing credibility to our clients' financial picture and communicating information objectively and clearly.Key ResponsibilitiesReviewing audit engagement procedures performed by the...

  • Client Support Specialist

    2 months ago

    Fort Smith, Arkansas, United States Perpetual Labor Sourcing Full time

    Position Title: Call Center AssociateCompany: Perpetual Labor SourcingJob Overview:The Call Center Associate plays a crucial role in ensuring customer satisfaction by effectively managing a high volume of incoming and outgoing calls. This position requires excellent communication skills and the ability to handle inquiries with professionalism.Key...

  • Audit Manager

    2 weeks ago

    Fort Smith, Arkansas, United States FORVIS Full time

    Job SummaryWe are seeking a highly skilled Audit Manager to join our team at Forvis Mazars. As a key member of our assurance services team, you will play a critical role in providing high-quality audit and assurance services to our clients.Key ResponsibilitiesLead audit engagement procedures and ensure timely and professional completionPerform detailed audit...

  • Project Manager

    4 weeks ago

    Fort Smith, Arkansas, United States FusionTech Full time

    About UsFusionTech is a premium partner of the process industry, supporting clients in projects, operational planning, and technical consulting.Our ServicesFrom idea to commissioning and beyond, we offer a broad range of services and industries.We focus on the (petro-)chemical and pharmaceutical sectors.Job DescriptionWe are looking for competent and...

  • Client Support Professional

    1 month ago

    Fort Smith, Arkansas, United States Bachoco OK Foods Full time

    Job SummaryBachoco OK Foods is seeking a highly skilled Customer Service Representative to join our team in Fort Smith, AR. As a key member of our Central Offices, you will be responsible for handling all phases of customer service for food service and retail accounts.Key ResponsibilitiesProcess orders, forms, applications, and requests in a timely and...

  • Strategic Account Manager

    2 months ago

    Fort Smith, Arkansas, United States Bachoco USA Full time

    Bachoco USA is seeking a Strategic Account Manager of National Accounts. This role will play a crucial part in supporting our key client accounts and building strong relationships within their organizations. This position offers an excellent opportunity for professional growth and development in the field of strategic account...

  • Emergency Services RN Manager

    4 weeks ago

    Fort Smith, Arkansas, United States Providence RN Full time

    Job SummaryWe are seeking a highly skilled and experienced RN Manager to lead our Emergency Services team at Providence Medford Medical Center. As a key member of our leadership team, you will be responsible for overseeing the 24/7 operations of our emergency department, ensuring the delivery of high-quality patient care, and fostering a culture of...

  • Key Account Manager

    1 week ago

    Fort Smith, Arkansas, United States Bachoco USA Full time

    Job Title: Key Account ManagerBachoco USA is seeking a highly skilled Key Account Manager to join our team in the Fort Smith, AR central offices.Job Summary:The Key Account Manager will play a crucial role in supporting our key client accounts and building strong relationships within the organization. This position offers an excellent opportunity for...

  • Key Account Manager

    17 hours ago

    Fort Smith, Arkansas, United States Bachoco USA Full time

    Job Title: Key Account ManagerBachoco USA is seeking a highly skilled Key Account Manager to join our team in the Fort Smith, AR central offices.Job Summary:The Key Account Manager will play a crucial role in supporting our key client accounts and building strong relationships within the organization. This position offers an excellent opportunity for...

  • Surety Account Manager

    3 weeks ago

    Fort Smith, Arkansas, United States Criterion Executive Search Full time

    Job OverviewCriterion Executive Search is seeking a highly skilled Surety Account Manager to join our client's team in Fort Smith, AR. As a key member of the insurance agency, this role will be responsible for managing a portfolio of commercial surety accounts.Key ResponsibilitiesManage a diverse portfolio of commercial surety accounts, ensuring timely and...

  • Safety Manager

    2 weeks ago

    Fort Smith, Arkansas, United States PRO Insulation Full time

    Job Title: Safety ManagerAt PRO Insulation, we are seeking a highly skilled and experienced Safety Manager to join our team. The successful candidate will be responsible for conducting daily construction site safety audits to ensure compliance with OSHA regulations and company standards.Key Responsibilities:Conduct daily safety audits to identify potential...

  • Emergency Services RN Manager

    3 weeks ago

    Fort Smith, Arkansas, United States Providence RN Full time

    Job SummaryWe are seeking a highly skilled and experienced RN Manager to lead our Emergency Services team at Providence Medford Medical Center. As a key member of our leadership team, you will be responsible for overseeing the 24/7 operations of our emergency department, ensuring the delivery of high-quality patient care, and fostering a culture of...