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IT Support Specialist

4 weeks ago

Fort Smith, Arkansas, United States Abb Holdings Inc Full time

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Abb Holdings Inc. As an IT Support Specialist, you will be responsible for providing first-level contact and problem resolution for all users with hardware, software, and network issues in a diverse user environment.

Key responsibilities include:

  • Providing first-level contact and problem resolution for all users with hardware, software, and network issues
  • Working with team members in troubleshooting and performing root-cause analysis for resolving problems that have multiple dependencies
  • Installing and configuring desktops, laptops, tablets, peripherals, and other hardware for end users
  • Maintaining virtual servers
  • Supporting BUS users as a liaison with other internal support staff
  • Ensuring data backups are being performed
  • Supporting plant telephone systems
  • Requisitioning computer equipment to support plant operations and advising on software and hardware upgrades

Qualifications for the role include:

  • Currently enrolled in a bachelor's degree program in Computer Science, Computer Engineering, or Information Systems
  • Reliable transportation to and from the worksite
  • Legally authorized to work in the United States without company sponsorship
  • Critical thinking skills to analyze complex situations and develop strategic solutions
  • Ability to effectively organize and prioritize tasks to meet deadlines
  • Collaboration with team members to convey ideas, share information, and provide updates on project progress

At Abb Holdings Inc, we are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.