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License and Permit Specialist III

2 months ago

Austin, Texas, United States OFFICE OF COURT ADMINISTRATION Full time

Job Summary:

The Office of Court Administration (OCA) is seeking a highly skilled License and Permit Specialist III to join our team. As a key member of our team, you will be responsible for performing complex licensing and permitting work, ensuring compliance with applicable policies, administrative codes, and statutes.

Key Responsibilities:

  • Reviews and evaluates applications for certification, registration, licensure, renewals, and upgrades, ensuring timely processing into licensing systems.
  • Maintains records associated with applications for certification and registration, completing necessary steps to approve or deny certifications and registrations.
  • Assists in preparing correspondence, memos, and reports related to certification and registration activities.
  • Assists in preparing and disseminating information regarding program laws, rules, policies, and division procedures to the public, government officials, and department staff.
  • Responds to inquiries regarding rules, regulations, policies, and procedures, performing research as needed.
  • Responds to customers via phone and email for assistance with division issues within established timeframes.
  • Performs duties related to certification exams, serving as a proctor and registrar for any in-person exams for court interpreters and/or guardianship certification.
  • Provides input for edits and updates to the Division forms, manuals, and publications as needed.
  • Performs related work as assigned and complies with all OCA and JBCC policies and procedures.

Requirements:

  • Graduation from an accredited four-year college or university; may substitute four years of relevant experience for required education on a year-for-year basis.
  • Two additional years of experience performing administrative support or other experience related to licensing and permitting.
  • Experience with Microsoft Office Suite, including MS Word, MS Excel, and MS Outlook.

Preferred Qualifications:

  • Experience in a regulatory environment.
  • Experience delivering excellent customer service.
  • Experience interpreting and explaining agency laws, rules, policies, and procedures in a clear and concise manner.
  • Bilingual (English/Spanish)

Knowledge, Skills, and Abilities (KSAs):

  • Knowledge of office practices, administrative and technical procedures, and applicable policies, administrative codes, and statutes.
  • Skill in the use of standard office equipment, computers, and computer software.
  • Ability to respond to public inquiries in a timely manner; to implement administrative and technical procedures; to interpret applicable laws, rules, regulations, policies, and procedures; and to communicate effectively.