Hotel Front Desk Associate
3 days ago
Job Description: Hotel Front Desk Associate
We are seeking a detail-oriented and organized individual to fill the role of Hotel Front Desk Associate at the Maple Tree Inn, Hogan Hospitality. The estimated salary for this position is $42,000 per year.
Key Responsibilities:
- Answer and direct phone calls professionally, taking messages when necessary.
- Welcome and check-in hotel guests with exceptional customer service.
- Maintain accurate records of guest charges and handle shift deposits efficiently.
- Keep track of department balances and handle shift deposits accurately.
- Book rooms efficiently to maximize hotel revenue.
- Provide guests with recommendations for local dining, shopping, and attractions.
- Stay informed about upcoming groups, VIPs, and special events.
- Monitor housekeeping progress and update room statuses accurately.
- Manage early departures and reservation changes in the Property Management System.
Qualifications:
- High school diploma or equivalent required.
- Excellent verbal communication skills and a strong customer service orientation essential.
- Able to work varying schedules, including nights, weekends, and holidays.
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