Hotel Front Desk Associate

3 days ago


Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

Job Description: Hotel Front Desk Associate

We are seeking a detail-oriented and organized individual to fill the role of Hotel Front Desk Associate at the Maple Tree Inn, Hogan Hospitality. The estimated salary for this position is $42,000 per year.

Key Responsibilities:

  1. Answer and direct phone calls professionally, taking messages when necessary.
  2. Welcome and check-in hotel guests with exceptional customer service.
  3. Maintain accurate records of guest charges and handle shift deposits efficiently.
  4. Keep track of department balances and handle shift deposits accurately.
  5. Book rooms efficiently to maximize hotel revenue.
  6. Provide guests with recommendations for local dining, shopping, and attractions.
  7. Stay informed about upcoming groups, VIPs, and special events.
  8. Monitor housekeeping progress and update room statuses accurately.
  9. Manage early departures and reservation changes in the Property Management System.

Qualifications:

  • High school diploma or equivalent required.
  • Excellent verbal communication skills and a strong customer service orientation essential.
  • Able to work varying schedules, including nights, weekends, and holidays.


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