Customer Service Associate

3 days ago


Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

We are seeking a Guest Service Representative to join our team at the Maple Tree Inn in Sunnyvale, CA.

About the Job

This is a dynamic opportunity for a customer-focused individual who can deliver exceptional service to hotel guests both in person and over the phone. As a key member of our front desk team, you will be responsible for handling guest inquiries, maintaining accurate records, and promptly addressing any issues or concerns that may arise.

With a strong focus on delivering quick and polite assistance, you will be the public face of our prestigious hotel, ensuring a high standard of professionalism and a neat appearance at all times. This role requires excellent verbal communication skills and a strong customer service orientation.

The ideal candidate will have previous experience in a hotel setting and possess basic math skills, including counting, addition, subtraction, multiplication, and division. A friendly and welcoming demeanor is essential, as well as a team-oriented mindset and a positive outlook.

As part of our dynamic team, you will work varying schedules, including nights, weekends, and holidays, and reside in or near Sunnyvale, CA. The estimated hourly salary for this role is $18.55-$19.55, depending on your level of experience and qualifications.

Responsibilities
  • Answer and direct phone calls professionally and take messages when necessary.
  • Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA.
  • Maintain a high level of professionalism throughout interactions with guests.
  • Accurately record charges on guests' accounts during your shift.
  • Keep track of department balances and handle shift deposits accurately.
  • Book rooms efficiently to maximize hotel revenue.
  • Provide guests with recommendations for local dining, shopping, and attractions.
  • Stay informed about upcoming groups, VIPs, and special events.
  • Monitor housekeeping progress and update room statuses accurately.
  • Manage early departures and reservation changes in the hotel's Property Management System.
  • Follow proper procedures for mail and receiving.
  • Keep the work area clean and sanitized regularly.
  • Update the daily logbook consistently.
  • Complete all necessary checklists during your shift.
  • Arrange airport transportation for guests upon request.
  • Perform any additional tasks assigned by the supervisor.
About Us

Maple Tree Inn is a boutique hotel located in Sunnyvale, CA, offering an exceptional guest experience since 1985. Built by Maple Tree Investors and managed by Hogan Hospitality, we pride ourselves on delivering world-class service and creating unforgettable memories for our guests.



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