Hotel Guest Experience Coordinator
12 hours ago
About the Role
We are seeking an exceptional Front Desk Hospitality Specialist to join our team at Maple Tree Inn, Hogan Hospitality. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and maintaining accurate records.
Main Responsibilities
- Deliver personalized services to guests, exceeding their expectations and ensuring a memorable stay.
- Accurately process payments, manage room assignments, and ensure smooth check-ins and check-outs.
- Collaborate with other departments to resolve any issues or concerns, providing timely solutions and updates.
- Stay up-to-date with property information, local attractions, and special promotions, making recommendations to guests accordingly.
- Ensure the front desk area remains clean, organized, and welcoming.
- Develop and maintain relationships with regular guests, recognizing their preferences and loyalty.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent required; previous hospitality experience preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic math skills and proficiency in using computer systems, including property management software.
- Flexible schedule, including evenings, weekends, and holidays, required.
- Reside in or near Sunnyvale, CA.
Compensation Package
The estimated annual salary for this role is approximately $50,000 - $60,000, depending on experience and qualifications.
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