Hotel Guest Experience Coordinator

12 hours ago


Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

About the Role

We are seeking an exceptional Front Desk Hospitality Specialist to join our team at Maple Tree Inn, Hogan Hospitality. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and maintaining accurate records.

Main Responsibilities

  • Deliver personalized services to guests, exceeding their expectations and ensuring a memorable stay.
  • Accurately process payments, manage room assignments, and ensure smooth check-ins and check-outs.
  • Collaborate with other departments to resolve any issues or concerns, providing timely solutions and updates.
  • Stay up-to-date with property information, local attractions, and special promotions, making recommendations to guests accordingly.
  • Ensure the front desk area remains clean, organized, and welcoming.
  • Develop and maintain relationships with regular guests, recognizing their preferences and loyalty.
  • Participate in ongoing training and development programs to enhance skills and knowledge.

Qualifications

  • High school diploma or equivalent required; previous hospitality experience preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and proficiency in using computer systems, including property management software.
  • Flexible schedule, including evenings, weekends, and holidays, required.
  • Reside in or near Sunnyvale, CA.

Compensation Package

The estimated annual salary for this role is approximately $50,000 - $60,000, depending on experience and qualifications.



  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    OverviewWe're seeking an exceptional Hotel Guest Experience Coordinator to join our team at Aimbridge Hospitality.Your Key ResponsibilitiesGreet and register guests, ensuring seamless check-in/check-out processesManage front desk operations, including phone switchboard, mail, and messagesProvide accurate information on hotel services, facilities, and local...


  • Sunnyvale, California, United States AC Sunnyvale Full time

    About the JobThis role involves working as a Front Desk Agent at AC Hotel Sunnyvale/Cupertino, a stylish and efficient hotel in the heart of Silicon Valley. You will be responsible for greeting guests, registering them, and handling hotel operations, while maintaining exceptional customer service standards.Key ResponsibilitiesGuest Services: Provide warm...


  • Sunnyvale, California, United States Ulta Beauty Full time

    Cashier Team Lead JobWe are looking for a talented Guest Experience Coordinator to oversee our cash handling operations and ensure exceptional customer experiences at Ulta Beauty in 200 W. McKinley.Key Responsibilities:Lead by example, demonstrating expertise in cash handling procedures and customer service standards.Coach and develop team members to achieve...


  • Sunnyvale, California, United States Corporate Inn Sunnyvale Full time

    About UsCome join our team at Corporate Inn Sunnyvale, where we pride ourselves on delivering exceptional guest experiences in the heart of Silicon Valley. Our stylish all-suites hotel offers a contemporary design, engaging spaces for working, relaxing, meeting, and enjoying the California lifestyle.Our Team:We are a global leader in third-party hotel...


  • Sunnyvale, California, United States Domain Sunnyvale Full time

    About the Job:The Front Desk Agent will be the first point of contact for our guests, setting the tone for their stay with us. You will be responsible for registering guests, making and modifying reservations, and handling all aspects of the front desk operations. Your primary goal will be to provide an exceptional guest experience, exceeding our guests'...


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    **Job Summary:** We are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling requests, and ensuring a smooth check-in and check-out process.**Key Responsibilities:Greet and welcome all guests approaching the front...


  • Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    We are seeking a highly skilled and welcoming Guest Service Representative to join our team at the Maple Tree Inn in Sunnyvale, CA.About the RoleThis is a dynamic opportunity for a customer-focused individual who can deliver exceptional service to hotel guests both in person and over the phone. As a key member of our front desk team, you will be responsible...


  • Sunnyvale, California, United States Target Full time

    About the Job: As a Customer Service Representative at Target, you'll be responsible for providing exceptional guest experiences and exceeding service expectations. You'll create a welcoming atmosphere, engage with guests, and resolve any issues that may arise. Your Key Responsibilities: • Demonstrate a service culture that prioritizes the guest service...


  • Sunnyvale, California, United States Corporate Inn Sunnyvale Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Corporate Inn Sunnyvale. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and handling requests for information and assistance in a timely and efficient...


  • Sunnyvale, California, United States Sonesta Hotels Full time

    Sonesta Hotels seeks a skilled Sales Leader to drive revenue growth and expansion in the hotel industry.About the Role:The successful candidate will be responsible for generating top-line revenues in assigned market segments, meeting/exceeding market share goals for a defined hotel, and collaborating with cross-functional teams to achieve sales objectives...


  • Sunnyvale, California, United States Sonesta International Hotels Full time

    Housekeeping Associate Role OverviewThe Housekeeping Associate plays a vital role in ensuring the cleanliness and comfort of our guests' rooms and public spaces. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of service and quality while working closely with the Housekeeping Management Team.Key...


  • Sunnyvale, California, United States Melko Dental Full time

    At Melko Dental, we're seeking a highly skilled and experienced Dental Guest Experience Ambassador to join our team in Sunnyvale. As a key member of our front office staff, you'll be responsible for providing exceptional customer service and ensuring that every guest has an unparalleled experience in our office.About the RoleThis is a full-time position that...


  • Sunnyvale, California, United States Treehouse Hotels Full time

    Job Title: Hospitality Services ManagerEstimated Salary: $65,000 - $80,000 per yearAt Treehouse Hotels, we are seeking a highly skilled Hospitality Services Manager to join our team. This role is responsible for overseeing the day-to-day operations of our hospitality services, ensuring exceptional guest experiences and maintaining high standards of...


  • Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    Job DescriptionThe Hotel Guest Experience Coordinator at Maple Tree Inn, Hogan Hospitality, plays a vital role in ensuring seamless guest experiences. This position involves coordinating guest arrivals, departures, and activities, while maintaining accurate records and resolving any issues promptly.Main ResponsibilitiesCoordinate guest arrivals, departures,...


  • Sunnyvale, California, United States Wild Palms, Inc. Full time

    Key Responsibilities:• Lead the sales process and function in a hotel setting• Sell guest rooms, meeting space, and other services to customer groups• Manage accounts, conduct site inspections, and solicit business• Prepare and present effective proposals, maintain documentation, and utilize hotel systems• Coordinate customer service requirements...


  • Sunnyvale, California, United States Choice Hotels Full time

    About Choice Hotels InternationalChoice Hotels International is a leading lodging franchisor with over 7,400 hotels worldwide. Our diverse portfolio of 22 brands caters to various segments, from upscale to economy. We strive to meet travelers' needs in more places and for more occasions.We are seeking an energetic and detail-oriented Customer Service...

  • Senior Sales Director

    3 weeks ago


    Sunnyvale, California, United States OTO Development Full time

    OTo Development is a leading hospitality company seeking an experienced Senior Sales Director to join our team at our Hilton Garden Inn Sunnyvale and Homewood Suites San Jose North properties.Compensation: National base salary rate: $45.25/hour, with the potential for additional income based on performance.About the Role:Main Responsibilities:Drive revenue...


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    Greet and welcome guests, register them, and provide them with essential information about the hotel.Handle requests for information, mail, and messages in an efficient and courteous manner.Answer guest inquiries about hotel services, facilities, and hours of operation.Establish and maintain good communication and teamwork with fellow associates and other...

  • Front Desk Ambassador

    2 weeks ago


    Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    About the RoleWe are seeking a highly skilled Front Desk Ambassador to join our team at Maple Tree Inn in Sunnyvale, CA.Key Responsibilities:Welcome and check-in hotel guests with exceptional customer service, ensuring a warm and welcoming experience.Manage phone calls professionally, taking messages when necessary and providing clear information to...


  • Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    Company OverviewMaple Tree Inn, Hogan Hospitality is a leading provider of hospitality services, offering a unique blend of traditional values and modern amenities. Our team of dedicated professionals is committed to delivering exceptional customer service and creating memorable experiences for our guests.We are seeking a highly skilled Night Auditor to join...