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Lead Hospitality Coordinator

2 months ago

Libertyville, Illinois, United States Egg Harbor Cafe Full time
Position Overview

Salary Range: $23-$29/hour (including tips)

Join our dynamic team as a Lead Hospitality Coordinator

This role serves as a stepping stone into management, perfect for those seeking growth in their career or a challenge in a leadership capacity.

At Egg Harbor Café, we prioritize a supportive environment that fosters teamwork, exceptional service, and culinary excellence. Our culture is built on caring for our team members, customers, and the communities we serve.

We believe in cultivating a positive workplace culture, where our core values are not just communicated but actively practiced. This commitment enables us to fulfill our mission of enhancing lives through every interaction. We strive to ensure that every employee is excited to come to work each day, viewing it as an opportunity to positively impact others.

We are in search of enthusiastic leaders who can help us nurture this vibrant culture. As a Lead Hospitality Coordinator, you will embody our values and set a daily example for your team. Your role will involve supporting team members during shifts and ensuring an outstanding guest experience. We encourage our leaders to adopt a growth mindset, recognizing that learning and development are integral to the role. Additionally, you will act as a mentor, guiding team members in their professional growth.

Key Responsibilities:

  • Teach, coach, and uphold our Core Values
  • Assist in opening the restaurant 1-2 days per week
  • Help close the restaurant 1-2 days per week
  • Recognize and commend team members for their achievements
  • Deliver exceptional service and enhance customer satisfaction
  • Organize and oversee shifts with the serving team
  • Participate in weekly management meetings
  • Collaborate with managers to learn the Manager on Duty (MOD) Training Plan
  • Ensure adherence to sanitation, allergen, and safety regulations
  • Train new and existing employees on customer service best practices
  • Implement policies and procedures in line with company standards
  • Address customer complaints to ensure satisfaction
  • Manage food and supply orders as needed
  • Coordinate the Hospitality Team's schedule
  • Complete sanitation certification during training

Qualifications:

  • Demonstrated experience in leadership or customer service roles
  • Excellent leadership, communication, and interpersonal skills
  • A strong desire to learn all aspects of the restaurant as you advance
  • Availability for full-time work, including weekends and most holidays

Benefits:

  • Competitive compensation as both a Core team member and hourly employee
  • Paid Time Off (PTO)
  • Complimentary meals during shifts and discounts on days off for you and your family
  • Daytime hours, promoting a healthy work-life balance
  • Longevity rewards