Host - Guest Experience Specialist
2 weeks ago
We're seeking a skilled and charismatic Host to join our team at Kimpton Hotels & Restaurants. As a Host, you will be the first point of contact for our guests, setting the tone for their entire experience.
Key Responsibilities- Provide exceptional customer service to guests, ensuring a warm and welcoming experience.
- Manage reservations and seating, ensuring a seamless and efficient process.
- Accurately handle paperwork, stock, and maintain the host stand to ensure a clean and organized environment.
- Receive incoming calls, book reservations, and take room service orders with precision and professionalism.
- Monitor the floor and tables for accuracy and cleanliness, assisting in bussing tables and maintaining a high level of service.
- Support servers by refilling beverages and performing other restaurant and customer service-related requests.
- Previous customer service or hospitality experience is preferred.
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
- Excellent interpersonal communication skills, a real passion for hospitality, and a love for crafting unique and memorable experiences for guests.
- Food Handler Certification (if applicable).
- Flexible schedule and ability to work weekends, nights, and holidays when needed.
At Kimpton Hotels & Restaurants, we're committed to creating a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, perspectives, and experiences. If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
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