Beauty Customer Experience Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Beauty Customer Experience Representative. This role is responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
SalaryThe estimated hourly wage for this position is between $25.00-$30.00 per hour. This range takes into account the level of experience and skills required for the role, as well as the competitive market rate.
ResponsibilitiesAs a Beauty Customer Experience Representative, you will be responsible for:
- Fostering quality relationships with customers through personalized service and communication
- Providing magical customer experiences via email, SMS, phone, live chat, and social channels
- Solving customer issues in a timely manner and escalating when necessary
- Assisting customers with orders, returns, shade matching, product suggestions, and shipping updates
To be successful in this role, you will need:
- Customer obsession with a natural service orientation
- Strong time management, prioritization skills, and detail accuracy orientation
- Ability to work well under pressure and maintain composure during difficult customer interactions
- Exceptional interpersonal, communication, and listening skills, both oral and written
- High energy, friendly, and approachable demeanor
- Willingness to adapt to a flexible schedule, including weekends
We offer a range of benefits, including:
- Company-paid medical benefits
- Flexible spending account options
- 401k with employer contribution
- Flexible paid vacation
- 40% off Kosas products
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