Beauty Experience Ambassador

4 weeks ago


Los Angeles, California, United States Kosas Full time

Makeup for Skincare Enthusiasts: A New Standard

Welcome to a world of clean beauty where every day feels like a special occasion. At Kosas, we believe that good makeup should be quick, easy, and enjoyable – without compromising on results. Our products are clinically proven to enhance your natural beauty, even when you're not wearing any.

We're seeking a highly skilled Customer & Community Experience Associate to join our team. As the primary contact with customers within community and customer service, you will be responsible for fostering exceptional relationships through personalized communication, via e-commerce services and social media touchpoints.

You will support, educate, and champion the customer's voice, ensuring their experience with Kosas is nothing short of extraordinary. Your mission will be to provide magical customer experiences across various channels, including email, SMS, phone, live chat, and all social platforms.

Your role will encompass solving customer issues in a timely manner, escalating when necessary, and assisting with orders, returns, shade matching, product suggestions, and shipping updates. You'll work closely with key teams to facilitate feedback loops that directly impact the Kosas customer, creating a seamless and delightful experience.

We're looking for an individual who is:

  • Customer-obsessed with a natural service orientation
  • Exceptional in time management, prioritization skills, and detail accuracy
  • Capable of maintaining composure under pressure during challenging customer interactions
  • Possesses outstanding interpersonal, communication, and listening skills (oral and written)
  • A high-energy, friendly, and approachable team player
  • Willing to adapt to a flexible schedule, including weekends

In return, you'll enjoy:

  • A competitive hourly wage between $25.00-$30.00 per hour
  • Company-paid medical benefits
  • Flexible spending account options
  • 401k with employer contribution
  • Flexible paid vacation
  • 40% off Kosas products


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