Route Service Representative

1 day ago


Los Angeles, California, United States American Textile Maintenance Co. Full time

Company Overview:

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  • We are a professional, agile, and innovative company that has served the hospitality and restaurant industries in Southern California for 80 years.
  • Our goal is to provide exceptional customer service and high-quality products to our clients.

Job Summary:

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The Route Sales position is primarily responsible for providing customer service as a Route Service Representative of American Textile Maintenance Co., a textile rental service organization focused on hospitality, food & beverage, and healthcare-related offices and clinics.

This role involves resolving issues with customers, offering new product and services promotions, developing service methods, assuring effective customer service, and participating in the overall development of the Customer Service Team.

Key Responsibilities:

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  • Understand the products, processes, and capabilities of American Textile Maintenance Co.
  • Communicate efficiently with all pertinent departments.
  • Be a good listener to the customer and work team.
  • Flexible to the ever-changing market climate.
  • Understand new products, pricing strategies, and other processes when appropriate.
  • Maintains and reviews service effectiveness records.
  • Assures that good housekeeping practices are maintained in service office area and vehicles.
  • Works with other Team Members to solve mutual problems.
  • Keep updated Route Notes (Route Notes should be updated every couple of months).
  • Reneew all accounts where agreements are expired (If applicable).
  • Look for opportunities to grow routes (internally & externally).
  • Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day.
  • Responsible and Respectable behaviors to customer and service team since you are a reflection of American Textile Maintenance Co.
  • Maintain good housekeeping practices in company vehicles and work area.
  • Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.
  • Work well with others and have a Teamwork approach.
  • Maintain a good standing driving record.
  • Maintain a learning desire on a daily basis.
  • Must be able to problem solve while at accounts.

Requirements:

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  • High school diploma or equivalent (Preferred)

Benefits:

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  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid training
  • Referral program
  • Retirement plan
  • Vision insurance

Salary:

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$22.00 - $24.00 per hour

Schedule:

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  • 10 hour shift
  • Day shift
  • Overtime
  • Weekend availability

Experience:

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  • Sales: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Licenses/Certifications:

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  • Driver's License (Required)


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