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Senior Income Maintenance Specialist

2 months ago

Elizabethtown, North Carolina, United States Bladen County Sheriff Full time

Position Overview:
This role involves performing paraprofessional tasks related to assessing and reassessing the eligibility of individuals seeking financial, medical, food assistance, or housing support through the Department of Social Services.

The individual in this position will provide guidance and execute routine to moderately complex administrative and case management functions essential for determining client eligibility for various Department of Social Services programs. This includes managing client intake and re-enrollment processes while coordinating administrative tasks associated with assigned programs.

Key Responsibilities:
- Deliver specialized administrative and case management services to support the operations of the Department of Social Services.
- Provide training and leadership to junior Income Maintenance Caseworkers as needed.
- Interpret and ensure adherence to all relevant policies, procedures, laws, and regulations related to assigned departmental programs; assist in policy training for staff as required.

- Address client inquiries, requests for assistance, and complaints regarding departmental programs and application processes.
- Schedule and conduct interviews to determine the eligibility of program applicants based on employment and income data; verify Medicaid eligibility.

- Process referrals promptly and assist external agencies with client eligibility determinations as requested.
- Screen clients for substance abuse, emotional health issues, and domestic violence; provide appropriate referrals for health and social services.

- Conduct preliminary investigations for child support cases, complete necessary legal documentation, and research prior court orders and payments.
- Evaluate individuals transitioning from WorkFirst to Medicaid programs and complete required paperwork.

- Maintain accurate and comprehensive client and program records; ensure data entry accuracy and completeness.
- Develop mutual responsibility agreements for clients and monitor compliance with assigned activities.

- Assess client requests for hardship exemptions and extensions; document hearing results and complete cases as determined by hearing officers.
- Resolve conflicts between clients and caseworkers as necessary.

- Compile information for and prepare various records and reports required by the County and other agencies.
- Coordinate activities with other divisions, departments, and external agencies as appropriate.

- Perform a variety of routine clerical and administrative tasks to support departmental activities, including preparing reports, compiling data, and managing correspondence.

- Assume supervisory duties in the absence of the supervisor.
- Operate various office equipment, including computers, printers, and fax machines, while utilizing clerical supplies.

- Interact and communicate with diverse groups, including supervisors, co-workers, other County personnel, government agencies, clients, and the public.

- Attend meetings, training sessions, and workshops to enhance job knowledge and skills.
- May assist with special projects or programs, such as securing food resources for families in need or coordinating emergency shelter staffing.

- Perform case management duties for colleagues as needed.
- Execute related responsibilities as required.

Qualifications:
- Comprehensive knowledge of the methods, policies, and procedures of the Department and County relevant to the role of IM Caseworker III.
- Proficient interviewing skills and ability to build positive relationships with clients.
- Understanding of the processes for determining client eligibility for government social services.

- Familiarity with administrative, bookkeeping, organizational, customer service, and clerical activities.
- Knowledge of modern office practices and equipment, as well as proper English usage and basic mathematics.

- Ability to maintain accurate, confidential client records and apply attention to detail in preparing reports.
- Capability to comprehend, interpret, and apply regulations and procedures.
- Proficient in using computers for data processing and records management.

- Strong organizational skills to prioritize daily assignments and work activities.
- Ability to perform duties with integrity and professionalism in the public interest.

Minimum Education and Experience:
- Bachelor's Degree from an accredited institution and two years of experience as an Income Maintenance Caseworker; or an Associate's Degree in Human Services, Business Administration, Paralegal Technology, or a related field with three years of experience; or an equivalent combination of education and experience.

Special Requirements:
- Valid North Carolina Driver's License.

This job description is intended to convey the general nature and level of work performed by employees in this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.