Income Support Caseworker II

1 week ago

Elizabethtown, North Carolina, United States Bladen County, NC Full time
Salary: $39, $43,368.00 Annually

Location: Elizabethtown, NC

Job Type: Full-Time

Department: Social Services

DESCRIPTION

This role involves performing paraprofessional tasks related to assessing the eligibility of individuals seeking financial, medical, food, or shelter assistance.

The employee in this position engages in routine to moderately complex case management activities, determining client eligibility for various Department of Social Services programs and managing client intake and re-enrollment processes. The work is conducted under general supervision and is evaluated based on knowledge, demonstrated skills, compliance with legal standards, and other performance metrics.

DUTIES
  • Conducts specialized case management services to support the operations of the Department of Social Services.
  • Interprets and ensures adherence to all relevant policies, procedures, laws, and regulations associated with assigned departmental programs; assists in providing policy training for staff as necessary.
  • Handles client inquiries, requests for assistance, and complaints regarding departmental programs and application processes.
  • Schedules and conducts interviews to assess the eligibility of applicants based on employment and income data in accordance with government program requirements; verifies information from various sources and determines Medicaid eligibility.
  • Processes referrals, applications, modifications, and reviews promptly.
  • Assists external agencies with client eligibility assessments as requested.
  • Maintains accurate and comprehensive client and program records; ensures data entry accuracy and completeness.
  • Facilitates client appeals regarding case outcomes, sets hearing dates, and documents results; finalizes cases as determined by hearing officers.
  • Collects information and prepares various records and reports required by the County and other agencies.
  • Responds to telephone inquiries, providing information and assistance or routing calls to appropriate personnel; takes messages as needed.
  • Welcomes and assists office visitors.
  • Performs various clerical tasks supporting departmental activities, including report preparation, data compilation, document management, and mail processing.
  • Operates a range of office equipment, including computers, printers, and fax machines; utilizes clerical and computer supplies.
  • Engages and communicates with various groups and individuals, including supervisors, co-workers, other County personnel, government agencies, clients, and the public.
  • Participates in meetings, training sessions, and workshops to enhance job knowledge and skills.
  • May assist with special projects or programs as assigned, which may include securing food resources for families in need or providing training for food assistance recipients.
  • Provides case management support for colleagues as needed.
  • Performs related duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
  • Comprehensive understanding of the methods, policies, and procedures relevant to the duties of the Income Maintenance Caseworker II.
  • Strong interviewing skills and the ability to build positive relationships with clients.
  • Familiarity with the processes involved in determining eligibility for government social services.
  • Knowledge of administrative, bookkeeping, organizational, customer service, and clerical functions.
  • Proficient in modern office practices and equipment.
  • Solid command of English language usage, vocabulary, punctuation, and basic mathematics.
  • Awareness of applicable local, state, and federal laws and regulations.
  • Detail-oriented with the ability to prepare accurate records and reports.
  • Ability to comprehend, interpret, and apply regulations and procedures.
  • Capable of maintaining accurate and confidential client records.
  • Ability to provide training and guidance to co-workers regarding departmental policies and methods.
  • Competent in reading and interpreting various materials related to job responsibilities.
  • Proficient in using computers for data processing and records management.
  • Ability to type accurately at a rate sufficient for effective job performance.
  • Skilled in operating and maintaining various office equipment.
  • Capable of reviewing and verifying financial and insurance records and other relevant documents.
  • Ability to exercise independent judgment in performing both routine and non-routine tasks.
  • Effective in planning, organizing, and prioritizing daily assignments and work activities.
  • Willingness to assist colleagues as necessary.
  • Ability to learn and apply new skills and information to enhance job performance.
  • Demonstrates courtesy and integrity in all public interactions.
  • Ability to work effectively under pressure and respond calmly in emergencies.
EDUCATION AND EXPERIENCE REQUIREMENTS

Associate's Degree from an accredited institution in Human Services, Business Administration, Paralegal Technology, or a related field, along with one year of experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.

Special Requirements

Valid North Carolina Driver's License

This classification specification is intended to convey the general nature and level of work performed by employees in this classification. It is not designed to be an exhaustive inventory of all duties, responsibilities, and qualifications required for the job. Bladen County reserves the right to assign or modify duties as necessary.

BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Bladen County is committed to fostering a competitive and productive workforce. For full-time employees, Bladen County offers a comprehensive benefits package, including healthcare, supplemental plans, retirement programs, and paid holidays.

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