Healthcare Account Manager

4 days ago


Bronx, New York, United States Global Medical Response Inc Full time
Job Title: Account Executive

Located in New York, NY

Job Description:

Global Medical Response Inc is seeking an experienced Account Executive to join our team. As an Account Executive, you will be responsible for managing relationships with our client base to deliver long-term stability, growth, and success.

The Account Executive will work closely with the Integrated Call Center and Nurse Navigation departments to ensure client expectations are exceeded and serve as an internal subject matter expert for all activities relating to services provided to the assigned accounts.

Key Responsibilities:
  • Serve as project lead when implementing new clients and/or business partners.
  • Serve as the Nurse Navigation liaison to business partners and client management teams.
  • Establish positive client retention and growth strategies in assigned markets.
  • Maintain a thorough understanding of all existing contract provisions.
  • Participate in the assessment and development of Process Improvement Plans, Workflows, Project Plans, Implementations, as required.
  • Coordinate and lead regular meetings with the business partners and clients to ensure issue identification and proactive problem solving.
  • Analyze client's markets and develop plans which match the supply of healthcare services appropriately to meet client demands.
  • Develop, Distribute and Present reporting, i.e., dashboards, performance reports, proposals in a timely manner as required by client or contract.
  • Respond to, document, and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
  • Assist the sales/marketing team in presentations and business development efforts.
  • Demonstrate that internal customers are as valuable as external customers, project appreciation and respect for all team members.
  • Support and foster a culture of honesty and integrity that fully conforms to the company's quality and compliance programs.
  • Participate as an internal consultant to the Call Center Manager, Quality Manager and other leadership team members on issues including, but not limited to, clinical metrics, staff performance and trends affecting customers.
  • Adhere to all company policies and procedures.
Requirements:
  • Knowledge of performance evaluation and customer service metrics.
  • Ability to work in highly complex, technical environments.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with a problem-solving ability.
  • 1-3 years account management and implementation experience preferred.
Education/Licensing/Certification:

Currently certified or previously certified as an Emergency Medical Dispatch (EMD), EMT or Paramedic

Why Choose GMR?

Global Medical Response Inc is a leading provider of emergency and patient relocation services. Our teams deliver compassionate, quality medical care to patients in need. We are committed to providing exceptional service and support to our clients and employees.

At GMR, we value our employees and offer a comprehensive benefits package, including medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation and paid time off.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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