Account Manager

3 days ago


Bronx, New York, United States Global Medical Response Inc Full time
Job Title: Account Executive - Nurse Navigation

Job Summary:

The Account Executive - Nurse Navigation is a key member of our team, responsible for managing relationships with clients to deliver long-term stability, growth, and success. This role involves implementing, day-to-day client interaction, and sharing performance results. The Account Executive will work closely with the Integrated Call Center and Nurse Navigation departments to ensure client expectations are exceeded and serve as an internal subject matter expert for all activities relating to services provided to assigned accounts.

Key Responsibilities:

  • Serves as project lead when implementing new clients and/or business partners.
  • Serves as the Nurse Navigation liaison to business partners and client management teams.
  • Establishes positive client retention and growth strategies in assigned markets.
  • Maintains a thorough understanding of all existing contract provisions.
  • Participates in the assessment and development of Process Improvement Plans, Workflows, Project Plans, Implementations, as required.
  • Coordinates and leads regular meetings with business partners and clients to ensure issue identification and proactive problem-solving.
  • Analyzes client markets and develops plans that match the supply of healthcare services to meet client demands.
  • Develops, distributes, and presents reporting, including dashboards, performance reports, and proposals, in a timely manner as required by clients or contracts.
  • Responds to, documents, and ensures follow-up to all service inquiries received from internal and external customers in a timely and thorough manner.
  • Assists the sales/marketing team in presentations and business development efforts.
  • Demonstrates appreciation and respect for all team members, internal and external customers.
  • Supports and fosters a culture of honesty and integrity that fully conforms to the company's quality and compliance programs.

Requirements:

  • Knowledge of performance evaluation and customer service metrics.
  • Ability to work in highly complex, technical environments.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with a problem-solving ability.
  • 1-3 years of account management and implementation experience preferred.

Education/Licensing/Certification:

Currently certified or previously certified as an Emergency Medical Dispatch (EMD), EMT, or Paramedic.

Why Choose Global Medical Response Inc?

Global Medical Response Inc's family of solutions delivers compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Our teams provide care to those in need, and our values are at the core of our services and vital to how we approach care. Check out our careers site benefits page to learn more about our benefit options, which include medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation, and paid time off.

EEO Statement:

Global Medical Response Inc and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.


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