Insurance Fraud Investigation Assistant

1 week ago


Denton, Texas, United States Veracity Research Company Full time

Company Overview: Veracity Research Company (VRC) is a premier organization in the investigative sector, renowned for its expertise in combating insurance fraud. We are currently enhancing our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division, dedicated to serving the insurance industry with top-notch research and information retrieval services.

Position Summary: We are in search of dedicated and self-motivated individuals to join our professional team. As a Call Center Research Assistant, you will play a crucial role in supporting insurance fraud defense investigations across multiple states. Your primary duty will involve making outbound calls to medical facilities to verify workers' compensation claims.

Key Responsibilities:

  • Conduct outbound communications with various medical facilities, pharmacies, and related entities to gather medical histories.
  • Meet departmental objectives for outbound calls.
  • Document all call interactions in accordance with established procedures.
  • Assist in the organization and completion of canvass reports.
  • Collaborate with team members to ensure daily operational tasks are fulfilled.

Qualifications:

  • A minimum of one year of experience in a high-volume call center environment.
  • Proven experience in collections is preferred.
  • Strong communication skills, both written and verbal.
  • Ability to manage time effectively and work independently.
  • Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
  • Must pass a drug test and pre-employment assessments.

Benefits: VRC offers a comprehensive benefits package, including medical, dental, vision, and disability coverage, along with paid vacation and a 401K/Profit Sharing retirement plan.

Compensation: The hourly wage for this position ranges from $15.00 to $16.00, based on experience.



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