Customer Service Representative

2 weeks ago

Virginia Beach, Virginia, United States CoSolutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at CoSolutions. As a key member of our customer support team, you will be responsible for providing timely and courteous service to our customers, resolving their inquiries and issues in a professional and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide excellent customer service and support to our customers
  • Research and resolve complex customer issues
  • Document interactions and problem resolutions in our ticketing system
  • Communicate effectively with customers and team members to explain actions taken regarding customers' service requests

Requirements:

  • High School Diploma or equivalent required
  • Minimum four (4) years work experience OR three (3) years with Associate degree OR two (2) years with Bachelor's degree
  • Experience in customer service / customer support role (i.e., Help Desk, Service Desk Rep, Greeter, etc.) or experience responding to requests for information
  • Excellent oral and written communication skills in order to effectively communicate with others and explain complex actions or solutions if necessary
  • Ability to multi-task in a fast-paced work environment
  • Attention to detail
  • Excellent time management skills

Preferred Qualifications:

  • Associate degree or higher
  • Experience working in a Customer Support Center / Help Desk / Service Desk environment.
  • Experience working with Microsoft Products (Office/Word/Excel/Outlook etc)
  • Experience with Salesforce, Verint or CostPoint.

About CoSolutions:

CoSolutions is an award-winning, experienced, and dedicated team of federal contractor professionals specializing in IT, software engineering, cyber IT, intelligence support, customer service, and mission-critical training. We provide mission-critical 24/7/365 support to our federal agency customers worldwide and maintain a high-quality staff of cleared and credentialed technical SMEs.

We are proud of our consistent, outstanding Glassdoor reviews from current and former employees. Our employee benefits are comprehensive, competitive, and are a highly touted part of our total compensation package. Benefits include medical, dental, vacation/sick/other paid leave, paid holidays with floating options, vision, Flex Spending Accounts (FSAs), life insurance & AD&D, 401K with employer matching and immediate vesting, access to eLearning, training & education reimbursement, referral bonuses, and additional voluntary benefits such as pet, accident, and cancer insurance as well as LegalShield / IDShield.

CoSolutions is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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