Optical Center Support Specialist
7 days ago
As an Office Assistant/Receptionist at Shopko Optical, you will play a vital role in providing exceptional customer service and support to our patients and team members. Your primary responsibilities will include greeting patients, answering phone calls, booking appointments, managing patient files, and performing various administrative tasks to ensure the smooth operation of our optical center.
What We Offer
- Competitive wages and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative team environment
- Recognition and rewards for outstanding performance
Key Responsibilities
Customer Service
• Greet patients and customers in a friendly and professional manner
• Answer phone calls and respond to inquiries in a timely and efficient manner
• Book appointments accurately and manage patient schedules
• Perform various administrative tasks to support the optical center team
Operational Standards
• Confirm appointments and process transactions in our optical billing and point of sale systems
• Organize and file patient and customer records
Requirements
• High school diploma or equivalent required
• Previous experience in an office setting preferred
• Basic computer skills and ability to learn new software
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Physical ability to sit or stand for extended periods and lift up to 20 pounds
• Ability to work a flexible schedule, including evenings and weekends
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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