Optical Customer Service Representative

2 weeks ago


Madison, Wisconsin, United States Midline Vision Group LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Optical Customer Service Associate to join our team at Midline Vision Group LLC. As an Optical Customer Service Associate, you will play a vital role in providing exceptional patient care and support to our customers.

Key Responsibilities
  • Assist optometrists with patient care and perform essential sales functions
  • Pre-test patients before eye exams, complete glasses and medication prescriptions, and schedule appointments
  • Educate patients about contact lenses or glasses and provide excellent customer service
  • Use computerized medical office software, administrative office procedures, insurance processing, billing, and transcription of medical reports
Requirements
  • High school diploma or equivalent
  • Minimum 1-2 years of experience in retail or healthcare environment
  • Independent problem-solving skills, positive attitude, and solid technology skills
What We Offer
  • Paid time off
  • Professional development assistance
  • Retirement plan with generous employer match
  • Employee discounts on vision care, glasses, and contact lenses

We are committed to providing a supportive and dynamic work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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