Bilingual Customer Service Representative

2 months ago


Richardson, Texas, United States DebtBlue Full time
About the Role

DebtBlue is seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a professional and courteous manner.

Key Responsibilities
  • Client Communication: Professionally handle incoming client requests, make monthly follow-up calls, and proactively address client needs via various communication channels.
  • Task Management: Complete outbound calls, annotate tasks, and notate client accounts in our CRM system with accurate and complete information.
  • Problem Solving: Utilize your problem-solving skills and judgment to resolve complex client inquiries and provide solutions that meet their needs.
Requirements
  • Call Center Experience: Previous experience in a call center environment is required.
  • Bilingual Skills: Fluency in English and Spanish is required. Bilingual skills in other languages are a plus.
  • Education: High School Diploma or GED is required.
  • Soft Skills: Empathy, problem-solving skills, and the ability to multitask are essential for this role.
What We Offer
  • Competitive Salary: A competitive salary range of $33,280-$35,360, plus bonus opportunities.
  • Benefits Package: A comprehensive benefits package, including 401K, health insurance, dental insurance, vision insurance, short-term disability insurance, long-term disability insurance, basic life insurance, paid time off, and paid holidays.
  • Employee Referral Program: A referral program that rewards employees for referring qualified candidates.
  • Free Onsite Gym: A free onsite gym for employees to use.
About DebtBlue

DebtBlue is a leading provider of debt settlement services. Our company culture is built on a foundation of teamwork, respect, and open communication. We are committed to providing exceptional service to our clients and creating a positive work environment for our employees.



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