Bilingual Customer Service Representative
2 months ago
DebtBlue is seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a professional and courteous manner.
Key Responsibilities- Client Communication: Professionally handle incoming client requests, make monthly follow-up calls, and proactively address client needs via various communication channels.
- Task Management: Complete outbound calls, annotate tasks, and notate client accounts in our CRM system with accurate and complete information.
- Problem Solving: Utilize your problem-solving skills and judgment to resolve complex client inquiries and provide solutions that meet their needs.
- Call Center Experience: Previous experience in a call center environment is required.
- Bilingual Skills: Fluency in English and Spanish is required. Bilingual skills in other languages are a plus.
- Education: High School Diploma or GED is required.
- Soft Skills: Empathy, problem-solving skills, and the ability to multitask are essential for this role.
- Competitive Salary: A competitive salary range of $33,280-$35,360, plus bonus opportunities.
- Benefits Package: A comprehensive benefits package, including 401K, health insurance, dental insurance, vision insurance, short-term disability insurance, long-term disability insurance, basic life insurance, paid time off, and paid holidays.
- Employee Referral Program: A referral program that rewards employees for referring qualified candidates.
- Free Onsite Gym: A free onsite gym for employees to use.
DebtBlue is a leading provider of debt settlement services. Our company culture is built on a foundation of teamwork, respect, and open communication. We are committed to providing exceptional service to our clients and creating a positive work environment for our employees.
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