Front Desk Receptionist

3 weeks ago

Akron, Ohio, United States Axess Family Services Full time
Job Summary

We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at AxessPointe Community Health Center. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and visitors, while maintaining a professional and friendly atmosphere.

Key Responsibilities
  • Provide direct, high-quality customer service to patients and visitors, responding to phone calls, scheduling appointments, and addressing patient concerns.
  • Coordinate health center appointments, manage patient charts, and represent the health center in all patient interactions.
  • Collect and process co-payments, understand payment arrangement policies, and complete daily reconciliation of funds collected.
  • Assist patients with navigating insurance plans, processing claims, and creating payment plans as needed.
  • Complete insurance eligibility processes and maintain accurate records.
  • Support and participate in process improvement efforts, adapting to changes in assignments and priorities.
  • Travel to all AxessPointe locations as needed and perform additional duties assigned by the supervisor.
Requirements
  • Minimum of a High School diploma or equivalent required.
  • 1-3 years' experience working with underserved/vulnerable populations and community resource programs preferred.
  • Essential technical/motor skills, including ability to operate computer, fax machine, printers, scanners, and other office equipment.
  • Ability to successfully complete all required and applicable federal and/or state consumer assistance training.
  • Interpersonal skills, including ability to work independently and as a team member, and interact with difficult clients.
  • Essential mental abilities, including ability to meet and interact in a positive way with people, organize and multi-task, communicate effectively, and work in a culturally appropriate manner.
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision, and occasionally be exposed to outdoor weather conditions and a risk of electrical shock while running office equipment.

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