Front Desk Representative

3 weeks ago


Akron, Ohio, United States European Wax Center Full time
Job Title: Front Desk Associate

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at European Wax Center in Akron, Ohio. As a Front Desk Associate, you will be the first point of contact for our guests and play a critical role in ensuring their overall experience is exceptional.

Key Responsibilities:

  • Answer incoming calls and make outgoing calls to guests and team members
  • Manage guest reservations, including checking in and out guests, and rebooking appointments as needed
  • Process paperwork and ensure all necessary documents are completed prior to guest reservations
  • Provide exceptional customer service and ensure guests feel welcome and valued
  • Work collaboratively with the Wax Specialist team to ensure seamless service delivery

What We Offer:

  • A competitive hourly rate of $12/hour, plus commission on Wax Pass sales
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Flexible scheduling to accommodate weekends and other peak periods

Requirements:

  • Outgoing and customer-focused personality
  • Ability to work in a fast-paced environment and multitask effectively
  • Excellent communication and interpersonal skills
  • Flexibility to work weekends and other peak periods

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.



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