Front Desk Receptionist

1 month ago


Akron, Ohio, United States Family Community Services Full time
Job Summary

We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at AxessPointe Community Health Center. As a key member of our front office staff, you will provide exceptional customer service to patients and visitors, ensuring a positive and welcoming experience.

Key Responsibilities
  • Provide high-quality customer service to patients and visitors, responding to phone calls and in-person inquiries in a timely and professional manner.
  • Schedule appointments, manage patient registration, and process insurance verification and paperwork.
  • Collect and process co-payments, reconcile daily funds, and maintain accurate records.
  • Assist patients with navigating insurance plans, processing claims, and creating payment plans as needed.
  • Complete virtual 'Telephone Encounters' and assign tasks to appropriate staff members.
  • Check patients in and out, consult with clinical support and provider staff, and ensure timely and efficient patient flow.
  • Adhere to HIPAA policies and maintain patient confidentiality.
  • Participate in process improvement efforts and adapt to changes in assignments and priorities.
Requirements
  • High School diploma or equivalent required; 1-3 years' experience working with underserved populations preferred.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Ability to operate computer, fax machine, printers, scanners, webcam, and other office equipment.
  • Valid driver's license, dependable transportation, and flexibility to work evening hours as needed.
Compliance and Physical Demands

This position requires compliance with AxessPointe's written standards, including its Compliance Program and Standards of Conduct. The physical demands of this role include sitting, using hands to handle or feel, talking, and hearing, with occasional standing, walking, and lifting up to 25 pounds.



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