Client Services Representative

1 week ago


MagstattleBas, Grand Est, United States Gallup Group Full time

Position Overview: Client Support Specialist

Role Summary: Deliver outstanding assistance to Gallup clients.

As a Client Support Specialist, you will be instrumental in providing the exceptional service that Gallup is renowned for. You will assist a diverse range of clients, consumers, and survey participants in resolving issues and navigating our platforms. Utilizing your strong written and verbal communication skills, along with your technical aptitude, you will address inquiries regarding our offerings and transform challenging situations into positive experiences through phone, email, and chat support.

Key Responsibilities:

  • Provide calm and empathetic communication to effectively support clients in stressful situations.
  • Work efficiently in a dynamic environment, demonstrating high productivity.
  • Anticipate client needs and identify opportunities to enhance service delivery.
  • Utilize logical reasoning to navigate technical systems and resolve client issues promptly.

Qualifications:

  • Associate degree required; Bachelor’s degree preferred.
  • Prior experience in customer support and chat services is advantageous.
  • Eligibility to work in the United States is necessary; this role does not offer visa sponsorship.

What We Offer:

  • A culture focused on strengths, engagement, and performance.
  • Opportunities for continuous learning and professional development.
  • A flexible and inclusive work environment, allowing for a blend of on-site and remote work.
  • Flexible scheduling options, including day, evening, and weekend shifts.
  • A comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, and an employee stock ownership program.

Gallup is committed to fostering diversity and inclusion in the workplace. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis.

Location: United States



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