IT Support Specialist

4 weeks ago


Mobile, Alabama, United States USA Health Full time
Job Summary

USA Health is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to our users, troubleshooting computer hardware and software issues, and escalating unresolved matters to the appropriate resource.

Key Responsibilities

Evaluate and resolve computer hardware and software problems
Investigate technical issues in all applications, network, and PC support areas
Respond to end-user queries by phone, email, or chat, providing first-level assistance and support
Troubleshoot and resolve user problems with applications and PC software, hardware, and/or network
Assist in the education and training of end-users and staff via phone, email, or chat
Maintain accurate documentation of incoming concerns and issues

Requirements

High school diploma or equivalent and two years of related experience
Successfully completed studies beyond the high school level from an accredited institution may be substituted on a year-for-year basis for the required experience
Preferred qualifications: IT Help Desk experience and experience with electronic medical record (EMR) systems

USA Health is an Equal Opportunity Employer

USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status, or any other applicable legally-protected basis.
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