Employee Benefits Account Manager

3 days ago

Columbia, South Carolina, United States HUB International Full time
About HUB International

HUB International Limited is a leading global insurance and employee benefits broker, providing a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, driven by its industry-leading success in Mergers and Acquisitions.

What We Offer
  • Competitive salaries and benefits packages
  • Medical, dental, and vision insurance, as well as voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company-paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Paid Parental Leave
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
  • Great work-life balance
  • Focus on creating a meaningful environment through employee engagement events
  • The opportunity to be part of a motivated, winning team with the chance to learn from colleagues who are among the top talent in the industry
  • Growth potential - HUB is constantly growing, and so can your career
  • A rewarding career that helps local businesses in the community
  • Strong community support and involvement through HUB Gives
Job Summary

The Employee Benefits Account Manager (EBAM) is the primary customer-facing service interface for HUB's clients. This role requires a high degree of customer service, problem-solving, and communication skills, working under the direction and supervision of the Employee Benefits Service Manager (EBSM).

The EBAM supports HUB's clients and their employees by resolving all service matters, acting as HUB's liaison with insurance carriers for all matters relating to the servicing and maintenance of HUB's client base.

Essential Duties and Responsibilities
  • Works directly with clients and employees to answer questions and resolve their issues
  • Loads and maintains all service activities in BenefitPoint
  • Resolves enrollment and termination issues
  • Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters
  • Provides members with assistance for appeals and other service matters
  • Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
  • Works with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage, and backup are in place at all times
  • Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships
  • Prepares reports giving details of complaints and service requests on a monthly basis
  • Shares new and unique information with other HUB service team members
  • Maintains organized filing systems and timely submits all employee paperwork
Education, Licensing, or Certification Requirements
  • 2-5+ years of experience in employee benefits, including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
  • Highly organized, technical, and analytical skills
  • Ability to operate independently and in a team setting
  • Client service mentality with active listening skills and the ability to effectively communicate with clients, team members, and management
  • Valid Life/Health Insurance Producer License preferred
  • Excellent written and verbal communication skills
  • Bachelor's degree from an accredited university preferred; High School Diploma required

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