Medical Front Office Associate
1 week ago
Maternal Fetal Medicine Associates, along with its affiliate, Carnegie Imaging for Women, is a distinguished and expanding healthcare facility situated in a prominent location.
We provide comprehensive reproductive health services, ranging from pre-conception guidance to post-delivery care, and offer advanced diagnostic ultrasound services as well as a full spectrum of gynecological treatments, including cervical cancer screenings and minimally invasive procedures. Our specialists are dedicated to delivering top-tier reproductive healthcare in a compassionate and professional environment.
We invite dedicated individuals to join our team and contribute to our mission of excellence in patient care.
Position Overview
Carnegie Imaging for Women/Maternal Fetal Medicine Associates is seeking a motivated individual to become a part of our Patient Services Department as a Front Desk Agent. The successful candidate will be responsible for the following duties:
- Greet patients and visitors warmly, whether in person or over the phone, addressing inquiries and ensuring a welcoming atmosphere. Answer calls promptly and maintain direct eye contact while interacting with patients. Streamline the sign-in and sign-out processes.
- Ensure patient appointments are managed effectively by notifying providers of patient arrivals, monitoring service delivery against the schedule, and alerting providers to any delays.
- Assist in the revenue collection process by accurately recording and updating patient financial details, processing co-pays, referrals, and payments for non-participating insurance plans. Direct overdue accounts to the billing coordinator.
- Actively listen to patient concerns or complaints, providing appropriate solutions or escalating issues to the relevant staff member when necessary.
- Foster a collaborative environment by maintaining strong relationships between patient services, clinical teams, billing, and other departments within the organization.
- Serve as a communication hub by managing phone calls and directing messages to the appropriate personnel, ensuring urgent matters are addressed promptly.
- Maintain the cleanliness and organization of public and patient areas, such as the front desk and waiting room, to uphold a positive image and readiness to assist patients.
- No
Pay: $20.00 per hour
Equal Opportunity Employer Statement
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This position is currently accepting applications.
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