Technical Support Specialist
24 hours ago
Quick Med Claims is a nationally recognized leader in emergency medical transportation billing and reimbursement. Our commitment to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client makes us the partner of choice for emergency medical transportation providers.
This position is 100% remote.
We are seeking a customer-focused and highly skilled Support Analyst to join our remote IT team and provide exceptional technical support for our proprietary SaaS Revenue Cycle Management (RCM) application.
The successful candidate will be responsible for addressing customer inquiries, troubleshooting issues, and collaborating with cross-functional teams to ensure a seamless and positive user experience.
The Support Analyst will play a crucial role in maintaining the quality and reliability of our application, reports, dashboards, and analytics.
Responsibilities:- Provide exceptional technical support for the company's SaaS RCM application, reports, dashboards, and analytics.
- Respond to customer inquiries in a timely and professional manner, addressing issues via phone, email, or chat.
- Troubleshoot and diagnose software issues, collaborating with cross-functional teams as necessary to resolve problems.
- Document and track customer interactions, including reported issues and resolutions, in a ticketing system.
- Contribute to the creation and maintenance of support documentation, such as FAQs and knowledge base articles.
- Participate in regular team meetings and provide updates on support activities and trends.
- Stay current on industry trends, application updates, and new support tools, incorporating best practices into the support process.
- Adhere to all QMC HIPAA privacy policies and procedures.
- High School Diploma or equivalent required.
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Familiarity with RCM and Revenue Cycle Management solutions.
- Experience troubleshooting software issues and providing customer support.
- Experience using SaaS Helpdesk software such as Freshdesk, Zendesk, Salesforce, SysAid.
- Experience with Zoll RescueNet Administration.
- Comprehensive & competitive benefit package.
- Generous 401k Company Match Program.
- Profit Sharing Potential.
- Bonus Program Potential.
- Flexible work schedules.
- Paid time off and holidays.
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