Technical Support Specialist

24 hours ago


United, United States Quick Med Claims Full time
Job Title: Support Analyst

Quick Med Claims is a nationally recognized leader in emergency medical transportation billing and reimbursement. Our commitment to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client makes us the partner of choice for emergency medical transportation providers.

This position is 100% remote.

We are seeking a customer-focused and highly skilled Support Analyst to join our remote IT team and provide exceptional technical support for our proprietary SaaS Revenue Cycle Management (RCM) application.

The successful candidate will be responsible for addressing customer inquiries, troubleshooting issues, and collaborating with cross-functional teams to ensure a seamless and positive user experience.

The Support Analyst will play a crucial role in maintaining the quality and reliability of our application, reports, dashboards, and analytics.

Responsibilities:
  • Provide exceptional technical support for the company's SaaS RCM application, reports, dashboards, and analytics.
  • Respond to customer inquiries in a timely and professional manner, addressing issues via phone, email, or chat.
  • Troubleshoot and diagnose software issues, collaborating with cross-functional teams as necessary to resolve problems.
  • Document and track customer interactions, including reported issues and resolutions, in a ticketing system.
  • Contribute to the creation and maintenance of support documentation, such as FAQs and knowledge base articles.
  • Participate in regular team meetings and provide updates on support activities and trends.
  • Stay current on industry trends, application updates, and new support tools, incorporating best practices into the support process.
  • Adhere to all QMC HIPAA privacy policies and procedures.
Requirements:
  • High School Diploma or equivalent required.
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • Familiarity with RCM and Revenue Cycle Management solutions.
  • Experience troubleshooting software issues and providing customer support.
  • Experience using SaaS Helpdesk software such as Freshdesk, Zendesk, Salesforce, SysAid.
  • Experience with Zoll RescueNet Administration.
Benefits:
  • Comprehensive & competitive benefit package.
  • Generous 401k Company Match Program.
  • Profit Sharing Potential.
  • Bonus Program Potential.
  • Flexible work schedules.
  • Paid time off and holidays.


  • United, United States HCL Technologies Full time

    Job Title: Technical Support SpecialistAt HCL Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing front-line user support for tools, technologies, and products.Key Responsibilities:Provide technical support and solutions to customers across a...


  • , UT, United States Innova Solutions Full time

    Job Title: Technical Support SpecialistInnova Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical...


  • , FL, United States Intrepidus Talent Solutions Full time

    Job Title: Technical Support SpecialistAt Intrepidus Talent Solutions, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical support to our customers, primarily consisting of Emergency Management Agencies and Nuclear Plants throughout the US.Key...


  • , GA, United States DKMRBH Inc Full time

    Job Title: Technical Support SpecialistDKMRBH Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Key...


  • Greensboro, NC, United States Advanced Personnel Resources, Inc. Full time

    Job Title: Technical Support SpecialistAdvanced Personnel Resources, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support via phone, chat, or email...


  • Tallahassee, FL, United States Danfoss Full time

    Job Title: Technical Support SpecialistAt Danfoss, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring that they receive the best possible service and solutions to their technical issues.Key Responsibilities:Provide...


  • Tallahassee, FL, United States Danfoss Full time

    Job Title: Technical Support SpecialistAt Danfoss, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide technical support to...


  • , CO, United States ExpertHiring Full time

    Job OpportunityWe are seeking a skilled Technical Support Specialist to join our team at ExpertHiring. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users, ensuring their productivity and satisfaction.Key Responsibilities:Provide timely and effective technical support for end-user...


  • Sacramento, CA, United States VirtualVocations Full time

    A company is looking for a Technical Support Specialist responsible for ensuring an efficient and pleasant support experience for customers. Key Responsibilities Deliver customer-focused service across multiple support channels Triage and escalate customer inquiries thoughtfully and promptly Become a product and process expert to support both...


  • , OH, United States Famous Supply Full time

    Job Title: HVAC Technical Support SpecialistWe are seeking a highly skilled HVAC Technical Support Specialist to join our team at Famous Supply. As a Technical Support Specialist, you will play a critical role in providing technical expertise and support to our customers, contractors, and internal teams.Key Responsibilities:Contractor Training: Lead...


  • United, PA , USA, United States HCL Technologies Full time

    Job OverviewHCL Technologies is seeking a skilled Technical Support Specialist to provide exceptional support for on-call escalations and perform root cause analysis of reported issues.Key ResponsibilitiesIndependently resolve tickets within agreed service level agreements (SLAs)Adhere to quality standards, regulatory requirements, and company policiesEngage...


  • United, PA , USA, United States HCL Technologies Full time

    Job OpportunityKey Responsibilities:(1.) Provide timely and effective support for on-call escalations and conduct thorough root cause analysis of given issues.(2.) Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.(3.) Adhere to quality standards, regulatory requirements, and company policies.(4.) Engage...


  • , CA, United States Tierzero Full time

    Job OpportunityTierzero is a leading provider of business telecommunications solutions, offering a range of services including local and long-distance calling, data networking, and high-speed internet. We are seeking a highly motivated individual to join our team as a Technical Support Specialist.Key Responsibilities:Provide first-line technical support to...


  • , NH, United States D-H Lebanon-MHMH Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist II to join our team at Dartmouth Health. As a frontline technical support professional, you will be responsible for receiving, documenting, and handling tickets, providing information, restoring service, and escalating tickets as needed.Key ResponsibilitiesProvide technical support to customers...


  • United, United States HCL Technologies Full time

    Job Title: Product Support EngineerAt HCL Technologies, we are seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will play a critical role in providing front-line user support for our tools, technologies, and products.Key Responsibilities:Provide technical support and solutions to customers across a broad...


  • United, United States Xactus Full time

    ### Job Summary We are seeking a highly motivated and detail-oriented Technical Support Representative to join our team at Xactus. As a Technical Support Representative, you will provide technical assistance and support for industry-related internal or third-party products, software, and systems. You will resolve tickets representing staff and...


  • Seattle, WA, United States TEKsystems Full time

    Description:Our client in South Seattle is looking for an on-site Technical Support Specialist to join their team. The culture at this facility is fun, social and very team oriented. Our team member will handle all day-to-day technical projects and support. They will work closely with their co-workers not only in Seattle, but also around North America to...


  • Greenville, NC, United States Focus Services Full time

    JOB SUMMARYFocus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.Focus Services is a leader in the call center industry with a dynamic team of employees in 11 contact centers...


  • United, United States Xactus Full time

    About XactusXactus is a leading verification innovator for the mortgage industry, serving over 6,500 clients across the U.S. with 12 operation centers. We provide a 360° approach to verification, enabling lenders to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy.Job SummaryWe are seeking a...


  • , GA, United States Comcast Corporation Full time

    Job SummaryAs a Technical Sales Support Specialist at Comcast Corporation, you will play a critical role in achieving target budgets for sales professionals by providing technical expertise during the presales process. You will work closely with customers' technical teams to bridge their needs with Comcast services and products, and collaborate with the...