Technical Support Specialist
1 day ago
At Danfoss, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:- Provide technical support to customers via email, phone, and remote access tools, resolving technical issues related to our products and systems.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support and product development.
- Develop and maintain technical documentation, including user manuals, technical guides, and training materials.
- Stay up-to-date with industry trends, new technologies, and product developments, applying this knowledge to improve customer support and product offerings.
- Participate in training and development programs to enhance technical skills and stay current with industry standards.
- Bachelor's degree in a relevant field, such as mechanical engineering, electrical engineering, or a related field.
- 8-10 years of experience in commercial HVAC, refrigeration, or a related field, with a strong understanding of vapor compression cycles and principles.
- Proven track record of providing exceptional customer support, with a strong focus on problem-solving and technical expertise.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret technical data and make informed decisions.
- HVAC certification from an accredited technical trade school.
- Ability to speak effectively before a group of people.
- Valid passport for international travel.
Danfoss is a family-owned company with a rich history of innovation and a commitment to sustainability. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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