Help Desk Support Specialist

1 month ago


Sens, Bourgogne-Franche-Comté, United States ApTask Full time
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

Job Description

The Help Desk Support Specialist's role is to provide technical assistance and support to end-users regarding the use of computer systems, networks, and related hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.

Responsibilities:
  • Field incoming help requests from end-users via telephone and email in a courteous manner.
  • Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit incident details from end-users.
  • Assess the severity of issues and categorize and assign them accordingly. Route severe incidents according to process.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end-users.
  • Provide support and training to all end-users on computer workstation operation, setup, configuration, and other issues.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
  • Provision and deprovision of user accounts, systems, applications, and network access.
  • Complete regular reviews of system users to ensure users are authorized and provisioned properly.
  • Perform routine security audits & other external compliance audits for all provisioned user accounts.
Requirements:
  • College-level coursework in Computer Science or related field and/or at least 1 year's equivalent work experience.
  • Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices.
  • Experience administering users and computers in a complex enterprise environment.
  • Able to read and understand technical manuals and procedural documentation.
  • Strong written and oral communication skills and effective interpersonal and relationship-building skills.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

  • IT Support Specialist

    1 month ago


    Sens, Bourgogne-Franche-Comté, United States Planet Technology Full time

    Service Desk Position OverviewPlanet Technology is seeking a highly skilled IT Support Specialist to join our team. As the first point of contact for internal customers, you will be responsible for providing technical support for various applications, collaborating with IT departments to restore services and identify issues, and documenting and maintaining...

  • IT Support Specialist

    4 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Planet Technology Full time

    Service Desk Position OverviewAt Planet Technology, we are seeking a highly skilled IT Support Specialist to join our team. As the first point of contact for internal customers, you will be responsible for providing technical support for various applications, collaborating with IT departments to restore services and identify issues, and documenting and...

  • IT Support Specialist

    4 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Innova Solutions Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Innova Solutions. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of their computer systems.Key Responsibilities:Provide technical support to...

  • Front Desk Clerk

    3 weeks ago


    Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

    Front Desk Clerk Job SummaryWe are seeking a dedicated and flexible Front Desk Clerk to join our team at Mandalay Bay. As an On-Call Front Desk Clerk, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our front desk.Key Responsibilities:Provide exceptional guest service and respond to guest inquiries in...

  • IT Support Specialist

    4 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Warby Parker Full time

    About the Role:We are seeking a highly skilled IT Support Engineer to join our Technology team at Warby Parker. As an IT Support Engineer, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees.Key Responsibilities:Provide technical support and troubleshooting for a...


  • Sens, Bourgogne-Franche-Comté, United States EmployNV Youth Hub Full time

    Job Title: Website Support SpecialistAbout the Role:We are seeking a highly skilled Website Support Specialist to join our team at EmployNV Youth Hub. As a Website Support Specialist, you will be responsible for managing website updates on WIX, customizing the back-end, and ensuring the smooth operation of our platform.Key Responsibilities:- Manage website...


  • Sens, Bourgogne-Franche-Comté, United States Downtown Grand Hotel and Casino Full time

    Job Summary:As a Front Desk Agent at Downtown Grand Hotel and Casino, you will provide exceptional guest service while maintaining a positive and welcoming demeanor. Your primary responsibilities will include registering guests, settling accounts, answering phones, and addressing guest inquiries in a courteous and efficient manner.Key...


  • Sens, Bourgogne-Franche-Comté, United States Help Of Southern Nevada Full time

    Job Title: Adult Housing Programs SpecialistHelp Them Home Intensive Case ManagerJob Summary:Under the direct supervision of the Adult Housing Supervisor, this position provides direct case management services to chronically homeless adults.Key Responsibilities:Conduct initial interview/intake, and client needs assessments.Provide support and arrange...


  • Sens, Bourgogne-Franche-Comté, United States Terex Full time

    Job Title: Product Support SpecialistJob Summary:We are seeking a highly skilled Product Support Specialist to join our team at Terex. As a Product Support Specialist, you will be responsible for providing technical support and service advice to customers using our aerial work platforms and material handling equipment.Main Responsibilities:Provide technical...


  • Sens, Bourgogne-Franche-Comté, United States Caesars Entertainment Full time

    Job SummaryAs a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, front desk agents are resources for all guest questions, providing services with an upbeat and positive attitude and are the first...


  • Sens, Bourgogne-Franche-Comté, United States Hilton Grand Vacations Full time

    We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Grand Vacations. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service to our guests, and leading a team of front desk staff to achieve our high standards of quality and...


  • Sens, Bourgogne-Franche-Comté, United States M1 Support Services Full time

    Aircraft Maintenance SpecialistAt M1 Support Services, we are seeking a highly skilled Aircraft Maintenance Specialist to join our team. As an Aircraft Maintenance Specialist, you will be responsible for performing scheduled and unscheduled aircraft and equipment maintenance, both on and off equipment, on assigned aircraft and equipment in accordance with...


  • Sens, Bourgogne-Franche-Comté, United States Caesars Entertainment Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Caesars Palace. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide personalized guest service, responding to guest...

  • Service Desk Manager

    1 month ago


    Sens, Bourgogne-Franche-Comté, United States Taurean Consulting Group, Inc Full time

    Taurean Consulting Group, Inc. is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.About the Role:We are seeking a skilled Service Desk Manager to lead our support team in...

  • IT Support Specialist

    4 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Terrible Herbst Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Terrible Herbst. As an IT Support Specialist, you will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all store technologies, including point of sales systems, desktop PCs, network equipment, and peripherals. You will work closely with store...

  • Front Desk Ambassador

    4 weeks ago


    Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

    Unlock the Magic of MGM Resorts InternationalAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? At MGM Resorts, we're seeking talented individuals to join our team as Front Desk Representatives.The Role:As a Front Desk Representative at Aria, you'll be the...


  • Sens, Bourgogne-Franche-Comté, United States M1 Support Services Full time

    Aircraft Propulsion Specialist Job DescriptionM1 Support Services is seeking a highly skilled Aircraft Propulsion Specialist to join our team. As an Aircraft Propulsion Specialist, you will be responsible for performing all scheduled and unscheduled aircraft and equipment maintenance, both on and off equipment, on assigned aircraft and equipment in...


  • Sens, Bourgogne-Franche-Comté, United States Teesnap Full time

    About TeesnapTeesnap is a cutting-edge technology company that empowers golf course partners to thrive. We achieve this by combining innovative solutions with exceptional customer service, enabling our partners to outperform their competitors.About This RoleWe are seeking a highly motivated Customer Support Specialist to join our dynamic team. As a key...


  • Sens, Bourgogne-Franche-Comté, United States Holiday Inn Express Las Vegas Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesAnswer guest inquiries regarding restaurants, transportation, entertainment, and other local amenities.Follow all cash handling and credit...


  • Sens, Bourgogne-Franche-Comté, United States Della Infotech Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Della Infotech. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, troubleshooting and resolving issues with desktop and network equipment systems. Key Responsibilities:Provide technical support to...