IT Support Specialist

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States Warby Parker Full time

About the Role:

We are seeking a highly skilled IT Support Engineer to join our Technology team at Warby Parker. As an IT Support Engineer, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees.

Key Responsibilities:

  • Provide technical support and troubleshooting for a wide range of IT issues, including hardware, software, and network problems.
  • Manage and maintain our SaaS catalog, ensuring that all systems are up-to-date and running efficiently.
  • Collaborate with internal teams to identify and implement long-term solutions to reduce the number of incoming tickets and repetitive requests.
  • Work closely with our Security Operations team to ensure the security and integrity of our systems.
  • Investigate and troubleshoot complex networking anomalies and ensure business continuity by handling internet outages at our retail locations.
  • Develop and maintain documentation, including notes, manuals, and walk-throughs for users of all kinds.
  • Participate in a seven-day, on-call rotation for after-hours support.

Requirements:

  • 1+ years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Proficient in Windows and Google Workspace management, as well as macOS and ChromeOS environments.
  • Able to diagnose and troubleshoot basic technical and networking issues using industry-standard tactics and methodologies.
  • Highly knowledgeable about computer systems, mobile devices, and other tech devices.
  • A clear, coherent communicator who can provide step-by-step technical help, both written and verbal.
  • Familiar with major PaaS providers.
  • Comfortable with Bash, Python, JavaScript, and database languages.
  • A resilient problem-solver who can fail gracefully and recover quickly.

About Us:

Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it.

We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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