Senior Care Management Leader

2 weeks ago

Fort Mill, South Carolina, United States Senior Helpers Full time
Effective leadership is essential for outstanding care. The Care Team Manager (CTM) will take charge of supervising, managing, and nurturing caregivers for Senior Helpers within the designated franchise area. This role encompasses caregiver training, recognition initiatives, and performance enhancement.

Employee Benefits:
  • Comprehensive Dental Coverage
  • Vision Care Plans
  • Short-term & Long-term Disability Insurance
  • Generous Paid Time Off
  • Flexible Pay Options
  • Incentive Bonus Structure
Why Choose Us?
  • Recognized as a Great Place to Work
  • Collaborative Environment - We promote individual independence while fostering a strong, supportive team dynamic.
  • Diverse Responsibilities - Our workdays are engaging and utilize a variety of skill sets to keep tasks interesting.
Key Responsibilities:
  • Oversee and, when necessary, address the performance of care professionals.
  • Maintain accurate status and availability records for care professionals, ensuring all necessary updates are made.
  • Act as an advocate for the care professional staff.
  • Identify training needs for individuals and the overall team proactively.
  • Implement and enforce the Occurrence Policy effectively.
  • Conduct supervisory visits to ensure adherence to care plans and compliance with policies.
  • Review daily logs and bi-weekly timesheets to ensure proper care plan execution and identify any discrepancies.
  • Ensure caregivers consistently utilize Telephony and the Homecare App.
  • Collaborate with the Recruiting Coordinator and Care Professional Trainer to create morale-boosting recognition programs.
  • Work with the Marketing Coordinator to develop and distribute caregiver newsletters.
  • Coordinate with Scheduling Coordinators to ensure optimal caregiver-client matching and scheduling for profitability.
  • Manage and approve PTO and RTO requests while ensuring adequate coverage.
  • Conduct assessments for third-party payer clients.
  • Facilitate caregiver-client introductions as necessary.
  • Occasionally fill in for shifts when coverage is unavailable.
  • Be available as a backup for on-call responsibilities if required.
Qualifications:
  • A minimum of one year of experience in employee management, preferably in a home care environment.
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a dynamic setting.
  • Strong leadership skills in proactive problem prevention and resolution.
  • At least 18 months of experience in recruitment or HR onboarding activities.
  • Ability to visit clients' homes within the assigned territory.
  • A Bachelor's degree and three years of relevant work experience are strongly preferred.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook is required.
  • Quick adaptability to learn new software programs.
  • Excellent verbal communication skills, particularly over the phone.
  • Ability to work both independently and collaboratively as part of a team.
About Senior Helpers:

We are an independently owned franchise of Homecare Heroes, Inc. dba Senior Helpers. Since 2005, Senior Helpers has been a leading franchisor of in-home senior care, providing services that range from specialized care for chronic conditions to companionship for seniors needing assistance with daily activities. Our mission is to deliver compassionate care and enhance the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer, committed to preventing discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

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