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Senior Care Management Supervisor

2 months ago

Fort Mill, South Carolina, United States Senior Helpers Full time
Effective leadership is essential for successful organizations. The Care Team Manager (CTM) will play a pivotal role in supervising, managing, and nurturing caregivers within the franchise territory of Senior Helpers. This position encompasses caregiver training, development initiatives, recognition programs, and performance enhancement.

Benefits of the Position:
  • Comprehensive Dental Coverage
  • Vision Care Benefits
  • Short-term and Long-term Disability Insurance
  • Generous Paid Time Off
  • Flexible Pay Options
  • Incentive Bonus Structure
Why Consider This Opportunity?
  • Recognized as a Great Place to Work
  • Collaborative Environment - We promote independence among our team members while fostering a supportive atmosphere.
  • Diverse Responsibilities - Engage in a variety of tasks that utilize your skills and prevent monotony.
Key Responsibilities:
  • Oversee and, when necessary, manage the care professionals' performance.
  • Maintain accurate records of care professionals' status and shift availability, ensuring all documentation is current.
  • Advocate for the Care Professional Staff.
  • Identify training needs for individuals and the overall team proactively.
  • Implement and enforce the Occurrence Policy.
  • Conduct supervisory visits to ensure adherence to care plans and compliance with policies.
  • Review daily logs and bi-weekly timesheets to confirm care plans are followed and address any discrepancies.
  • Ensure caregivers effectively utilize Telephony and the Homecare App.
  • Collaborate with the Recruiting Coordinator and Care Professional Trainer to develop recognition programs.
  • Work with the Marketing Coordinator to create and distribute caregiver newsletters.
  • Coordinate with Scheduling Coordinators to ensure optimal caregiver-client matching and scheduling for profitability.
  • Manage and approve PTO and RTO requests for care professionals while ensuring adequate coverage.
  • Conduct assessments for third-party payer clients.
  • Facilitate introductions between caregivers and clients as necessary.
  • Occasionally fill in for shifts when coverage is unavailable.
  • Be available as a backup for on-call duties if required.
Qualifications:
  • Minimum of one year of experience in employee management, preferably in a home care environment.
  • Strong organizational skills, attention to detail, and ability to prioritize tasks in a dynamic setting.
  • Proven leadership skills in proactive problem-solving and issue resolution.
  • At least 18 months of experience in recruitment or HR onboarding activities.
  • Ability to visit clients' homes within the designated territory.
  • A Bachelor's degree and three years of relevant experience are strongly preferred.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook is required.
  • Quick learner of new software applications.
  • Excellent verbal communication skills, particularly over the phone.
  • Ability to work both independently and collaboratively within a team.
About Senior Helpers:

We are an independently owned franchise of Homecare Heroes, Inc. dba Senior Helpers. Since 2005, Senior Helpers has been a leading franchisor in the in-home senior care industry, offering services that range from specialized care for chronic conditions to companionship for seniors needing assistance with daily activities. Our mission is to deliver compassionate care and enhance the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace.