Customer Engagement Specialist

2 weeks ago


Highland Park, Illinois, United States McGrath Arlington Kia Full time

Position Overview

McGrath Arlington Kia is on the lookout for a skilled and experienced Customer Engagement Specialist to enhance our Business Development Center (BDC). We are searching for a dedicated, results-driven individual with a proven track record in this role. This department is responsible for managing all incoming online inquiries directed to the dealership.

Key Responsibilities

  • Respond to all incoming calls following established protocols and arrange sales appointments.
  • Conduct multiple outbound calls daily.
  • Document all customer interactions accurately.
  • Schedule follow-up communications if an appointment is not secured.
  • Engage with customers using scripts to arrange sales meetings.
  • Reach out to customers based on ongoing marketing strategies.
  • Address customer requests submitted through the website.
  • Contact online customers via email and phone to set up sales appointments.
  • Follow up on internet customer emails in accordance with a predetermined schedule.
  • Inform relevant departments when an appointment is confirmed.
  • Consistently meet or surpass monthly performance targets.

Qualifications and Skills

  • Demonstrated ability to uphold high standards of professionalism, teamwork, organization, and customer service.
  • Proficient computer skills and the ability to navigate online platforms are essential.
  • Capability to manage multiple tasks in a dynamic environment.
  • Strong work ethic and professionalism.
  • Excellent customer service aptitude.
  • Effective time management skills.
  • Exceptional communication abilities.

Job Type: Full-time



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