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Customer Engagement Specialist

2 months ago

Highland Park, Illinois, United States McGrath Arlington Kia Full time
Job Overview

McGrath Arlington Kia is in search of a skilled and dedicated BDC Representative to enhance our Business Development Center. We are looking for a motivated individual with a proven track record in this role, committed to achieving long-term goals. This department is responsible for managing all incoming internet inquiries directed to the dealership.

Key Responsibilities

  • Handle all incoming calls following established protocols and arrange sales appointments.
  • Conduct multiple outbound calls daily.
  • Document all customer interactions accurately.
  • Schedule follow-up communications if an appointment is not secured.
  • Engage with customers using scripts to arrange sales meetings.
  • Reach out to customers based on ongoing marketing strategies.
  • Address customer requests received through the website.
  • Contact internet leads via email and phone to set up sales appointments.
  • Follow up on internet customer emails in accordance with a predetermined schedule.
  • Inform relevant departments when appointments are confirmed.
  • Consistently meet or surpass monthly performance targets.

Required Qualifications

  • Exhibit high standards of professionalism, teamwork, organization, and customer service.
  • Proficient computer skills and the ability to navigate online platforms are essential.
  • Capable of managing multiple tasks in a dynamic environment.
  • Demonstrate a strong work ethic.
  • Possess excellent customer service abilities.
  • Effective time management skills.
  • Exceptional communication skills.

Job Type: Full-time