Café Operations Manager

2 weeks ago


Petoskey Michigan, United States Inn at Bay Harbor Full time
Café Manager Job Description

At the Inn at Bay Harbor, we are seeking a skilled Café Manager to oversee the daily operations of our café. As a key member of our team, you will be responsible for ensuring the highest level of customer service and satisfaction.

Key Responsibilities:
  • Scheduling and Staff Management: Schedule shifts for baristas and staff, ensuring adequate coverage and maintaining a positive work environment.
  • Financial Management: Monitor daily expenses, revenues, and inventory, making adjustments as needed to maintain profitability.
  • Vendor Relations and Supply Chain Management: Coordinate with vendors to order supplies, such as food and retail merchandise, and maintain a well-stocked inventory.
  • Operations and Maintenance: Manage all day-to-day operations of the café, including maintaining a clean and tidy environment, and ensuring all areas are clear and organized.
  • Team Development and Training: Hire and onboard new staff, train employees on drink preparation and coffee equipment use, and provide ongoing support and guidance.
  • Customer Service and Relations: Foster friendly relationships with guests, resolve concerns, and deliver exceptional customer service.
  • Menu Development and Execution: Create daily specials, develop a diverse and unique coffee menu that changes seasonally, and execute gift bags for guests upon arrival or special occasions.
  • Inventory Management and Merchandising: Manage shop integrity, business traffic, and product care, and create attractive displays through effective merchandising.
Qualifications:
  • Experience and Skills: Hands-on experience with professional espresso machines, sales skills, retail sales experience, and merchandising skills.
  • Communication and Leadership: Excellent communication skills, with the ability to manage and motivate a team.
  • Education and Certifications: High school diploma, with additional certification in Business Administration or Hospitality a plus.


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