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Customer Service Operations Associate

2 months ago

King of Prussia, Pennsylvania, United States Lilly Pulitzer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Operations Associate to join our team at Lilly Pulitzer. As a key member of our Retail Operations and Communications Department, you will play a critical role in supporting our Customer Experience team and ensuring a seamless experience for our customers.

Key Responsibilities
  • Support daily operations for the Customer Service team and ensure the customer has a best-in-class experience.
  • Review and innovate within current communication tools to improve effectiveness, functionality, and usage.
  • Develop strong multi-department relationships to identify and implement process and procedure enhancements.
  • Provide daily and weekly reporting on customer touchpoints and backlog cases as needed.
  • Master daily systems and identify functionality and process opportunities and solutions.
  • Research, develop, and implement enhancements to current Customer Service communication tools and process improvements for better efficiencies.
  • Understand and be proficient in all processes and training documentation the team currently uses.
  • Manage Customer Service communication platform and ensure the team is up to speed on all necessary information.
Requirements
  • 2+ years previous customer service, sales, communication, retail experience with supervisory experience preferred.
  • Bachelor's degree in retail merchandising, communications, logistics, general studies, or other closely related subject.
  • Ability to understand data flows and understand how stock levels and product data is captured and populated on the website.
  • Ability to work comfortably and productively in all MS Office Applications.
  • A working knowledge of an e-commerce back-end system is helpful.
  • Pleasant, friendly, and engaging speaking voice.
  • Ability to communicate well over the phone and email.
About Lilly Pulitzer

Lilly Pulitzer is a leading fashion brand known for its high-quality, stylish clothing and accessories. We are committed to providing our customers with an exceptional shopping experience and are seeking a talented and experienced Customer Service Operations Associate to join our team.