Customer Service Sales Ambassador

5 days ago


King of Prussia, Pennsylvania, United States PROFITSYNC INC Full time
About the Role

We are seeking a highly skilled Customer Service Sales Representative to join our team at PROFITSYNC INC. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Interaction: Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell our products and services, ensuring that customers are aware of the full range of offerings that can meet their needs.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions to meet those needs.
  • Documentation and Reporting: Accurately document all customer interactions and maintain up-to-date records of customer communications.
  • Team Collaboration: Work closely with internal teams, including sales, marketing, and customer success, to ensure seamless customer experiences and drive business growth.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Skills: Excellent phone and verbal communication skills, comfortable using computers and customer management software, and ability to work well under pressure.
  • Qualities: Friendly, computer-savvy, and able to remain calm under pressure.


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