Customer Service Representative, High-Tech Respiratory Industry

2 months ago


King of Prussia, Pennsylvania, United States PROMPT CARE COMPANIES INC Full time
Job Summary

Prominent in the high-tech respiratory industry, Prompt Care Companies Inc. is seeking a skilled Customer Service Representative to provide exceptional customer service to clients. The ideal candidate will be responsible for processing orders, verifying insurance, and managing patient prescriptions.

Key Responsibilities
  • Order Processing: Accurately and efficiently process durable medical equipment sales orders for tracheostomy and ventilator-dependent patients.
  • Insurance Verification: Verify insurance and update patient files, including demographics, insurance, and benefit information.
  • Patient Prescription Management: Manage patient prescriptions, requesting prior authorization as necessary to fill orders.
  • Communication: Communicate with patients and providers via various channels.
  • Technical Skills: Develop working knowledge of Brightree, MedForce, Microsoft Office, MS Teams, McKesson VerbalCare, and other applications.
  • Documentation: Document new referrals and patient admissions from start to finish, adhering to Prompt Care's policies and procedures.
Requirements
  • Education: High School Diploma or equivalent; Associate degree or some college preferred.
  • Work Experience: Work experience in a respiratory home durable medical equipment company is strongly preferred.
  • Technical Skills: Good PC skills, especially with MS Office suite.
Benefits and Perks
  • Competitive Salary: A competitive salary package.
  • Medical, Dental, Vision Package: Comprehensive medical, dental, and vision benefits.
  • 401(k) Plan: A 401(k) plan with discretionary company matching.
  • PTO and Holidays: Paid time off, vacation, sick leave, and paid holidays.
  • Referral Bonuses and Discount Ticket Program: Referral bonuses and a discount ticket program.
  • Lunch and Learn Programs: Lunch and learn programs for professional development.
  • Employee Recognition Program: An employee recognition program to acknowledge outstanding contributions.
Equal Employment Opportunity

Prompt Care Companies Inc. is committed to equal employment opportunity and prohibits employment discrimination based on various characteristics or classifications protected by state, federal, or local laws. We foster a work environment that values diversity, inclusion, and mutual respect.



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