Strategic Program Manager

15 hours ago

San Francisco, California, United States Product Board Full time
About the Role

We are seeking a highly skilled and experienced Strategic Program Manager to join our team at Productboard. As a key member of our Professional Services team, you will be responsible for planning and delivering strategic programs to manage the deployment of Productboard on behalf of our largest enterprise customers.

Key Responsibilities
  • Develop a deep understanding of customer processes, objectives, and challenges, making sure that program plans are tightly aligned with customer business goals.
  • Lead all communication and coordination during the deployment of Productboard for our largest customers.
  • Assist the customer to gain knowledge and understanding needed to make key design decisions and help document these decisions.
  • Contribute to creating tailored documentation, drive change & adoption, aiding in the implementation of governance for Productboard usage.
  • Capture insights and outcomes to develop a detailed organizational map, based on which you will organize and oversee a persona-based knowledge transfer.
  • Ensure we're identifying and involving the right customer stakeholders needed for Productboard success and provide your best efforts to keep them engaged.
  • Possess a strong understanding of Productboard's product, a wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes.
  • Provide updates to internal cross-functional partners (Product Management, Engineering, Sales, Customer Success, Leadership) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, requests and expansion opportunities.
  • Collaborate with the Customer Success team to unblock risky accounts and support renewals.
  • Ensure that key decisions throughout the program are documented and aligned with key stakeholders.
  • Work closely with the customer to co-define product operations frameworks, processes, and collateral to support the product teams and establish healthy rituals.
  • Help schedule sessions, coordinate resources involved, be responsible for follow-up and project management.
About You

We are looking for a highly motivated and experienced professional who possesses the following skills and qualifications:

  • Detail-oriented, love making plans and executing them, a great communicator, and can engage audiences both internally and externally through charisma and enthusiasm.
  • High-level understanding of product delivery lifecycle management, including familiarity with various operational models and frameworks.
  • Able to analyze data and technical information to understand current state, planning changes, and measuring the impact of those changes.
  • Can collect and work with holistic (and sometimes very little) information and create plans for the optimal utilization of the professional services team's time.
  • Be comfortable with being prescriptive when providing guidance/recommendation to customers.
  • Able to distill complex information into accessible visuals and narratives, and address the unique perspectives and information needs of diverse stakeholder groups.
  • You can communicate technical information effectively to a non-technical audience, ensuring that stakeholders at all levels understand the implications of the changes.
  • Knowledge of change management frameworks and tools (Prosci's ADKAR model or Kotter's 8-Step Change Model is a big plus).
  • Aware of best practices in change management.
  • Proficiency in project management methodologies.
  • Demonstrated experience working with large-scale enterprise customers in a SaaS environment, including managing complex implementations, driving customer success, and navigating the unique challenges and opportunities of enterprise-level engagements.
  • Highly motivated and team-oriented.
  • Organized with exceptional follow through.
  • Understanding of product management and software tools, in particular Jira, a major plus.
  • Flexible and willing to travel.
What's in it for You?

As a member of our team, you will have the opportunity to:

  • Be part of building the world's first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
  • Your customers will be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
  • Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
  • Collaborate with a talented and passionate team, dedicated to making products that matter, together.
Benefits

We offer a competitive compensation package, including:

  • Competitive compensation, stock options, company 401k.
  • A budget for your professional development and ongoing learning.
  • Flexible PTO and paid sick days.
  • Life insurance and disability coverage.
  • Carrot Fertility Benefits.
  • 1 Volunteer Day per year for you to help causes close to your heart.
  • 8 weeks of Paternity leave and 12 weeks of Maternity leave.
  • Mental Wellness Program to support your well-being and self-care.
  • Company contribution to gym and wellness memberships.
  • Commuter benefits.
  • Company contribution and access to best-in-class health benefits and your own Soulmio membership.

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