Service Leader

5 days ago


Fort Myers, Florida, United States Perkins Restaurants Full time
Job Summary

We are seeking a highly motivated and experienced Service Leader to join our team at Perkins Restaurants. As a Service Leader, you will be responsible for ensuring exceptional guest satisfaction through the implementation of company policies, procedures, and performance standards.

Key Responsibilities
  • Ensure that all guests are properly greeted, seated, and served.
  • Accountable for proper resolution of all guest complaints.
  • Accountable for proper handling of cash, credit card information, gift cards, and all things related to the payment of guest checks.
  • Ensure proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
  • Monitor and oversee food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause foodborne illness.
  • Train employees during shift to guarantee proper and productive performance.
  • Takes responsibility and verifies that all menu items are prepared and served according to standards.
  • Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction.
  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
  • Responsible for change fund, cash register, and guest check control. Performance will have a direct effect on the unit's sales and profits through consistent guest satisfaction and cost controls.
Requirements
  • Basic skills such as sanitation, safety, and customer service taught through in-house training.
  • Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
  • Must be able to communicate clearly.
  • Must be able to coordinate multiple tasks simultaneously.
Physical Requirements / Environment / Work Conditions
  • Must have a high level of mobility/flexibility.
  • Must be able to work irregular hours under heavy stress/pressure during peak times.
  • Must possess a high level of coordination.
  • Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
  • Must be able to fit through an opening 30 inches wide.
  • Requires frequent reaching, bending, pushing, and pulling.
  • Exposure to heat, steam, smoke, cold, and odors.
  • Requires continual standing and walking.


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