Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Care Agent to join our team at VRC Companies. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns via phone, email, and other communication channels.
- Assess customer needs and provide solutions to resolve issues in a professional and courteous manner.
- Work collaboratively with internal teams to ensure seamless customer service and support.
- Utilize computerized systems to update customer information and track interactions.
- Perform data entry tasks, including indexing and scanning, to maintain accurate customer records.
- Maintain a high level of productivity and efficiency in a fast-paced environment.
- Participate in special projects and initiatives as required by the Customer Service Manager or Director of Operations.
Requirements:
- 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Basic computer skills and knowledge of office software.
- Typing skills of 45-55 wpm with 95-100% accuracy.
- Ability to work in a dynamic and fast-paced environment.
Work Environment:
VRC Companies is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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