Customer Service Representative

4 weeks ago


Memphis, Tennessee, United States VRC Companies Full time
Job Title: Customer Care Agent

Job Summary:

We are seeking a highly skilled and customer-focused Customer Care Agent to join our team at VRC Companies. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and other communication channels.
  • Assess customer needs and provide solutions to resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer service and support.
  • Utilize computerized systems to update customer information and track interactions.
  • Perform data entry tasks, including indexing and scanning, to maintain accurate customer records.
  • Maintain a high level of productivity and efficiency in a fast-paced environment.
  • Participate in special projects and initiatives as required by the Customer Service Manager or Director of Operations.

Requirements:

  • 1 year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic computer skills and knowledge of office software.
  • Typing skills of 45-55 wpm with 95-100% accuracy.
  • Ability to work in a dynamic and fast-paced environment.

Work Environment:

VRC Companies is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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