Customer Service Director

4 days ago


Memphis, Tennessee, United States AppleOne Employment Services Full time

{"h1": "Customer Service Manager","p": "We are seeking a Customer Service Manager to lead and organize our growing customer service department. This role will oversee 8 customer service representatives across two locations, focusing on improving processes, utilizing technology, and transitioning the department towards sales support.","ul": [{"li": "Establish clear procedures and develop a training manual"}, {"li": "Drive the department\u2019s transition to a more sales-focused approach"}, {"li": "Analyze customer service metrics and optimize performance"}, {"li": "Train and coach staff to maintain high customer service standards"}],"h2": "Qualifications:","ul": [{"li": "Proven experience in customer service management"}, {"li": "Strong organizational, leadership, and problem-solving skills"}, {"li": "Proficiency in MS Office and data analysis"}],"h2": "Compensation:","ul": [{"li": "Pay up to $65K with bonus incentives"}, {"li": "Includes an annual company trip"}, {"li": "Benefits paid at 90% of the premium for employee"}],"p": "At AppleOne Employment Services, we value leadership and innovation. If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.","h1": ""}



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