Customer Service Director

3 days ago


Memphis, Tennessee, United States AppleOne Employment Services Full time
Customer Service Manager

We are seeking a seasoned Customer Service Manager to spearhead the growth and development of our customer service department. This pivotal role will oversee a team of 8 customer service representatives across two locations, focusing on process improvement, technology utilization, and transitioning the department towards sales support.

Key Responsibilities:

  • Develop and implement clear procedures and a comprehensive training manual
  • Drive the department's transition to a more sales-focused approach, leveraging data analysis and performance metrics
  • Train and coach staff to maintain high customer service standards, emphasizing problem-solving and leadership skills

Qualifications:

  • Proven experience in customer service management, with a strong track record of success
  • Excellent organizational, leadership, and problem-solving skills, with the ability to drive results
  • Proficiency in MS Office and data analysis, with a keen eye for detail

Compensation:

  • Competitive salary up to $65K, with bonus incentives and opportunities for growth
  • Includes an annual company trip and comprehensive benefits package

As a valued member of our dynamic and growing team, you will have the opportunity to make a lasting impact on our customer service department and drive business success.



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